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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

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3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Switching was painful

I decided to take HSBC up on their switching offer, however it was a painful process from start to finish. Very little communication, when I rang up to find out where my bank card was - I was told that one was never ordered. This was for my current account, not sure how I was meant to use it without a card? Telephone banking was a slow process, on hold for up to half hour at a time before getting through to a representative that didn't seem to understand the offer. Overall, although the switch went through, I have not been impressed with HSBC's service. Reviewed on: 28th March 2016

I feel like most of my friends get a better experien...

I feel like most of my friends get a better experience from their banks, e.g a good chunk of money when they open their bank, reasonable credit, and overdrafts. My bank got rid of my student overdraft a year early. Reviewed on: 25th August 2024

App is easier to you and they are responsive

App is easier to you and they are responsive Reviewed on: 23rd August 2024

Can’t complain.

Can’t complain. Front line staff could be better trained. The local branch is electronic services. No cash services anymore. I would go to a bank like Metro if it was in town. Reviewed on: 23rd August 2024

HSBC very fast and popular bank for England I like...

HSBC very fast and popular bank for England I like it Reviewed on: 23rd August 2024

Why are they trying to make meuse the bankingapp?.

They seem determined that I have got to have the banking app. Too fiddly. I prefer internet banking! So I now cannot get authorization for payments by credit or debit card. Supposed to send to my phone but they never come! Reviewed on: 2nd August 2024

HSBC now is a UK bank operating in India, the entire...

HSBC now is a UK bank operating in India, the entire personal and business accounts outsourced to India, including the important underwriting department. Reviewed on: 29th July 2024

Great Malvern branch, always friendly and efficient

Great Malvern branch, always friendly and efficient Reviewed on: 4th July 2024

Website and mobile app very user friendly

I very rarely need to visit a branch. The website and mobile app are both easy to use. Reviewed on: 18th June 2024

Excellent customer service.

Excellent customer service. I had a strange transaction come out of my account one day and they immediately helped me resolve the issue and get my money back. Been using them for nearly 20 years. Reviewed on: 15th June 2024

I've banked with HSBC for 10 years and for the most...

I've banked with HSBC for 10 years and for the most part found them very helpful and fair. In recent years I've noticed the customer service has gone downhill and the interest rates are not competitive. Reviewed on: 14th June 2024

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