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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.17

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Choose very wisely

There are banks which will support your growth when it happens and who will respond to your business needs as and when they arrive. HSBC is not one of those banks. I wouldn't consider them for lending purposes (Funding Circle is the place to go for that) but they merit the seemingly poor reputation reflected on this site in every single way. I hope the indifferent and hostile customer service is intentional because if it's not, it's alarmingly amateur for a brand name bank. If you're in a position where you can switch or where you're considering whether to open with them, pay close attention to these poor reviews. They're not wrong. A lot of these reviews may be coming from people who have been refused loans and are aggrieved. Not this one. I'm trading at £5m this year (up from £2m in 2019 ) and I'm very well funded to the extent that it's been more than seven years since I last used any part of my overdraft facility but HSBC have sophisticated ways of making the banking process cumbersom and responses to queries churlish. If it wasn't for the fact that we're all real people, it would make an excellent sitcom. Reviewed on: 6th July 2022

An unfortunate excuse for a business bank

I was introduced to HSBC to fund my franchise purchase. From the off HSBC were I’m competent - they sent my franchise loan application to the business team who then said they couldn’t assist. Eventually it was sent to the correct team but they said they required me to open a business bank account to proceed with the application. However, a nil loan value was applied to my account which meant I would have to wait over a year before being able to get a loan… the whole point in approaching HSBC was to get a loan to start the business… I ended up getting some compensation from HSBC but they wasted nearly 8 precious weeks and almost cost me my business deal… Three words to sum up my experience with HSBC: incompetent; slow; unethical. Reviewed on: 28th February 2023

It should have worked but they didnt make it easy

I signed up for HSBC’s new self employed business account. The issue is it didn’t connect with my accounting software and was really difficult to use Reviewed on: 24th February 2023

Review

Magic they know the truth about the money banking and they don’t want you to be there to be forget on about they are the best bank to use Reviewed on: 15th February 2023

Bad to a level I have never experienced before

The slowness, the lack of intelligence in their customer service handling, the ridiculousness... STAY AWAY Reviewed on: 14th December 2022

The worst in buisness banking.

Waisted over an hour of my time at the branch for a simple business name change. Then again two weeks gone the change still has not been implemented by hsbc nor have they bothered to get back to as to why this has not been done. Wasting time again an hour on the phone to morons who do not know what on Earth they’re doing. Changing banking. I do not recommend anyone to go with hsbc or stay with them. Reviewed on: 5th December 2022

Terrible business banking

Had to order a new security device and get code to activate device. Call up and was told they will text it over within 1 hr. Never happened. Trying to reset security details filled in form and uploaded to them which was supposed to be processed in 2 hrs and email will be sent to inform us. That did not happen either. So filled in form a second time still no response. Went in branch to make a call and was told the signatures are not corrected. Then was told the forms was signed wrong. So had to update signatures and will have to wait 2 days for that to be be updated in their system. So have ti sign the form for the reset after they updated the signatures. So if they say the signatures are wrong again then what? There’s no other way. Just stay away from this bank it’s a waste of time, stressful, can’t understand them in the phone. Branch staff can’t do much. They there to verify your ID for you to the person on the line that’s it. Stay away! Reviewed on: 28th November 2022

Terrible phone customer service

I've had suspected fraud on my online account. I've spoken to 4 different agents tonight and they've all ended up trying to transfer me to someone else and I end up getting cut off. I've wasted over an hour now going thought this mindless circle of events. I'm now giving up and hope to sort this out in branch tomorrow morning. Just going that of the account has been hacked that nothing happens over night!! Joke customer service. I've been with them since 2016 and will be closing the account now. The call handling staff are beyond Terrible Reviewed on: 31st October 2022

Long hold times, unnecessary forms, terrible app

EVERYTHING you have to do with HSBC is a long, drawn-out process. Phone lines are often on hold for at least an hour and then the forms you have to do if something goes wrong are ridiculous. I would leave them in a heartbeat if I could (complex reasons why I can't). Reviewed on: 3rd October 2022

WARNING- HSBC RIPS OFF OWN CUSTOMERS

HSBC is truly the worst inefficient and crooked bank. HSBC should be sued. They will charge fees for everything and freeze your account if you do not use it within 9 months. The way to unfreeze your account is to make fund transfer transaction that will cost money. HSBC does everything to try to steal money from the customer. The online chat representatives cannot resolve anything and will drag the chat on for unnecessary time. Normally takes 1-2 hours on chat to get someone to try to help but in the end they do not help and they will tell you to call or visit the bank. Reviewed on: 23rd September 2022

Buggy software, rubbish response times, long phone wait times, few branches

We have 2 biz accounts with hsbc for separate companies. For one account we tried 4 times to setup a secondary user but even after many phone calls we still cannot manage it On second account, we made a foreign transfer that was blocked . Hsbc told us to contact our account manager.On calling the account manager for over a week, still no response. We have endured long phone wait times typically 1-2.5 hours. Horrible experience , that's why I'm looking on reviews for next bank Reviewed on: 3rd September 2022

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