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David James Clark

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Review of the HSBC, Business Banking:

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Terrible phone customer service

I've had suspected fraud on my online account. I've spoken to 4 different agents tonight and they've all ended up trying to transfer me to someone else and I end up getting cut off. I've wasted over an hour now going thought this mindless circle of events. I'm now giving up and hope to sort this out in branch tomorrow morning. Just going that of the account has been hacked that nothing happens over night!! Joke customer service. I've been with them since 2016 and will be closing the account now. The call handling staff are beyond Terrible Reviewed on: 31st October 2022

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