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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.16

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Great!

Always had good service from HSBC Reviewed on: 10th March 2023

It should have worked but they didnt make it easy

I signed up for HSBC’s new self employed business account. The issue is it didn’t connect with my accounting software and was really difficult to use Reviewed on: 24th February 2023

Review

Magic they know the truth about the money banking and they don’t want you to be there to be forget on about they are the best bank to use Reviewed on: 15th February 2023

Bad to a level I have never experienced before

The slowness, the lack of intelligence in their customer service handling, the ridiculousness... STAY AWAY Reviewed on: 14th December 2022

The worst in buisness banking.

Waisted over an hour of my time at the branch for a simple business name change. Then again two weeks gone the change still has not been implemented by hsbc nor have they bothered to get back to as to why this has not been done. Wasting time again an hour on the phone to morons who do not know what on Earth they’re doing. Changing banking. I do not recommend anyone to go with hsbc or stay with them. Reviewed on: 5th December 2022

Terrible business banking

Had to order a new security device and get code to activate device. Call up and was told they will text it over within 1 hr. Never happened. Trying to reset security details filled in form and uploaded to them which was supposed to be processed in 2 hrs and email will be sent to inform us. That did not happen either. So filled in form a second time still no response. Went in branch to make a call and was told the signatures are not corrected. Then was told the forms was signed wrong. So had to update signatures and will have to wait 2 days for that to be be updated in their system. So have ti sign the form for the reset after they updated the signatures. So if they say the signatures are wrong again then what? There’s no other way. Just stay away from this bank it’s a waste of time, stressful, can’t understand them in the phone. Branch staff can’t do much. They there to verify your ID for you to the person on the line that’s it. Stay away! Reviewed on: 28th November 2022

Terrible phone customer service

I've had suspected fraud on my online account. I've spoken to 4 different agents tonight and they've all ended up trying to transfer me to someone else and I end up getting cut off. I've wasted over an hour now going thought this mindless circle of events. I'm now giving up and hope to sort this out in branch tomorrow morning. Just going that of the account has been hacked that nothing happens over night!! Joke customer service. I've been with them since 2016 and will be closing the account now. The call handling staff are beyond Terrible Reviewed on: 31st October 2022

Long hold times, unnecessary forms, terrible app

EVERYTHING you have to do with HSBC is a long, drawn-out process. Phone lines are often on hold for at least an hour and then the forms you have to do if something goes wrong are ridiculous. I would leave them in a heartbeat if I could (complex reasons why I can't). Reviewed on: 3rd October 2022

WARNING- HSBC RIPS OFF OWN CUSTOMERS

HSBC is truly the worst inefficient and crooked bank. HSBC should be sued. They will charge fees for everything and freeze your account if you do not use it within 9 months. The way to unfreeze your account is to make fund transfer transaction that will cost money. HSBC does everything to try to steal money from the customer. The online chat representatives cannot resolve anything and will drag the chat on for unnecessary time. Normally takes 1-2 hours on chat to get someone to try to help but in the end they do not help and they will tell you to call or visit the bank. Reviewed on: 23rd September 2022

Buggy software, rubbish response times, long phone wait times, few branches

We have 2 biz accounts with hsbc for separate companies. For one account we tried 4 times to setup a secondary user but even after many phone calls we still cannot manage it On second account, we made a foreign transfer that was blocked . Hsbc told us to contact our account manager.On calling the account manager for over a week, still no response. We have endured long phone wait times typically 1-2.5 hours. Horrible experience , that's why I'm looking on reviews for next bank Reviewed on: 3rd September 2022

Poor customer service and very slow

Systems work particularly badly for businesses operating over multiple sites - correspondence is all by post so if you need multiple signatories it's a huge headache to organise. Telephone banking seems impossible to set up - I've been trying since 2017 (!) and they keep rejecting my application and not telling me. They just blocked me saying I gave the wrong answers to security questions, despite the fact I'd given exactly the same (and correct) answers 10 minutes previously and getting through. They are still sending correspondence to the address of previous primary user, despite the fact that he is no longer a signatory at all, and they require another form to change the address. Avoid if at all possible - I've reached end of my tether and now planning to change. Reviewed on: 18th August 2022

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