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Review of the HSBC, Business Banking:

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Poor customer service and very slow

Systems work particularly badly for businesses operating over multiple sites - correspondence is all by post so if you need multiple signatories it's a huge headache to organise. Telephone banking seems impossible to set up - I've been trying since 2017 (!) and they keep rejecting my application and not telling me. They just blocked me saying I gave the wrong answers to security questions, despite the fact I'd given exactly the same (and correct) answers 10 minutes previously and getting through. They are still sending correspondence to the address of previous primary user, despite the fact that he is no longer a signatory at all, and they require another form to change the address. Avoid if at all possible - I've reached end of my tether and now planning to change. Reviewed on: 18th August 2022

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