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HSBC: Credit Card reviews

Name: Credit Card
Rating: 3.54 (111 reviews)

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3.13

Based on 111 reviews, last reviewed 24th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

20%

12%

22%

Latest highest rating:

4

Good credit card, good 0% balance transfer deal. Good credit card, good 0% balance transfer deal. paper statements are good and app is also good Reviewed on: 19th April 2025

Latest lowest rating:

1

HSBC Targeting, attacking & closing accounts of Jews... Targeted, attacked & account closed due to Jewish ethnicity by HSBC UK Bank. Vile, Disgusting, Antisemitic Comments + Abuse by multiple staff (I was t... Read more Reviewed on: 24th April 2025

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About this product

HSBC Credit Card reviews can help you to find out about the pros and cons of the HSBC Credit Card credit card. What kind of features do HSBC customers like? Find out more about the HSBC Credit Card by reading our trusted Smart Money People reviews. You can also write your own HSBC Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

HSBC Credit Card reviews (111)

Review of the HSBC, Credit Card:

Dont avail any of HSBC service

HSBC is the worst bank that I have ever come across. The credit card department is useless and hopeless. I have logged couple of complaints on 14th Aug and till now (24th Aug) no communication even if I have chased them 6-8 times with 45 mins discussion each time. Every time, I received false commitment from CC folks, their manager and next level manager as well. It such pathetic situation. DONT ever…ever. and ever go for their service .. be it credit card or account opening or anything else Reviewed on: 24th August 2018

Don't keep me informed, don't seem to care

Completely impersonal experience. they keep stopping my card from working without telling me because of security checks, and then it is difficult to get it re-established. The staff do their best, I think they are outsourced, but it is just a dispiriting experience dealing with them. Reviewed on: 12th March 2021

Quick service, flexible approach to credit limits and friendly service

Quick service, flexible approach to credit limits and friendly service Reviewed on: 27th February 2021

Out of date service

Setup was simple via the app as a existing current account customer but direct debit setup and requesting additional card seems archaic either a sloppy online form or PDF to download and post. This is surprising in this day and age. Reviewed on: 24th February 2021

Nightmare for balance transfer

So, you can't transfer from another card until you can log on, and you can't log on until you get an activatation code/card reader ( no sign after two weeks) and if, like me, you have no mobile signal, then you are stuffed. Of course you don't find this out until you have spent ages getting a telephone activation code (20 mins) and set a ridiculous number of passwords. Ok, so you can do a transfer over the phone. First call took 40 mins to be told that I couldn't do the transfer and that I had to call Sainsburys. Another 25 mins on hold, and after they stopped laughing, was told that HSBC had to initiate (well I knew that anyway didn't I?). So back we go to HSBC, and after 1 hour and 40 mins (yes really) the transfer is done. So to sum up, if you have nothing better to do than waste your time and you have a mobile signal and like nothing better than setting interminable passwords/security questions then HSBC is for you! Reviewed on: 12th October 2020

Money view

Quick easy access and friendly knowledgeable stsff Reviewed on: 2nd August 2020

Easy to use

Online banking is very easy yo use for managing your finances Reviewed on: 12th July 2020

Customer service gone wrong

HSBC customer service is systemically broken. There is no clear evidence of departmental communication, nor the appetite to go the extra mile. The attitude and vision toward customer service needs revisited with a focus on engagement and customer satisfaction embedded into its core values. Reviewed on: 24th June 2020

User friendly credit card

The credit card is a good standard card, no rewards or anything like that. The good thing about it is the app which gives you access to you credit card, current account and savings accounts. Reviewed on: 27th April 2020

It's fine

My credit card account is fine - easily manageable from my online banking app. Reviewed on: 27th April 2020

Not great

Poor rates, poor service, not flexible with repayments Reviewed on: 25th January 2020

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