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HSBC: Credit card reviews

View other HSBC products
3.51
Based on 126 reviews, last reviewed 12th Jun 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
41%
See only 4 star reviews
20%
See only 3 star reviews
11%
See only 2 star reviews
6%
See only 1 star reviews
22%

Latest highest rating:

5

easy to use and update via the app, good communicati... easy to use and update via the app, good communication and great rates Reviewed on: 12th June 2026
Andrew C's avatar
Andrew C

Latest lowest rating:

1

App/Website Not Yet Working. I finalised a Balance Transfer over to a HSBC Credit Card, & I was then advised to download the App to my mobile to ensure a stress free experience wh... Read more Reviewed on: 16th April 2026
A O's avatar
A O
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About this product

With the HSBC Purchase Plus credit card, you can get a period of interest free purchases and balance transfers.

There's no annual fee for the Purchase Plus credit card. You can use your card in all countries and regions supported by the Visa and Mastercard networks. Fees apply, and non-HSBC cash machines may also charge a fee.

HSBC Purchase Plus credit card reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Credit card reviews (126)

FRIENDLY

5
ALWAYS FRIENDLY - NEVER BEEN AN ISSUE Reviewed on: 11th November 2018
Flynn Rebecca's avatar
Flynn Rebecca

Dont avail any of HSBC service

1
HSBC is the worst bank that I have ever come across. The credit card department is useless and hopeless. I have logged couple of complaints on 14th Aug and till now (24th Aug) no communication even if I have chased them 6-8 times with 45 mins discussion each time. Every time, I received false commitment from CC folks, their manager and next level manager as well. It such pathetic situation. DONT ever…ever. and ever go for their service .. be it credit card or account opening or anything else Reviewed on: 24th August 2018
Gyana's avatar
Gyana

HSBC credit card

5
Conducted a thorough application process to determine if the credit card (to be used for a balance transfer) was affordable before approving. Good customer experience so far. Reviewed on: 4th April 2018
Victoria Ingamells's avatar
Victoria Ingamells

no problems

5
Excellent service again from HSBC. Reviewed on: 9th February 2018
thokem's avatar
thokem

no problems

5
Excellent service as usual from HSBC....any queries sorted very quickly and smoothly Reviewed on: 9th February 2018
thokem's avatar
thokem

Easy and quick

5
Very easy and quick decision I would highly recommend Reviewed on: 7th January 2018
Louis Young's avatar
Louis Young

High limit

5
They offer me 3x higher limit than my previous credit card Reviewed on: 4th January 2018
Adhy Basmoro's avatar
Adhy Basmoro

Being a customer over 45 years I have never encountered any problem with the bank

5
Th staff have always been very courteous, friendly and helpful. Whenever I needed any advice or help, they were ready to help. Reviewed on: 21st July 2017
Anonymous's avatar
Anonymous

Not too good I suppose

2
When I had an issue with my credit card some months ago, I tried to call many times and no one ever respond. Later on whenever I call just as I am about to connect to advisor the call fails. The customer service could be better. Reviewed on: 13th July 2017
Evgenia Barton's avatar
Evgenia Barton

Charged after explaining money troubles

1
I had a credit card and they said they would help me sort a payment plan after I lost my job and couldn't afford repayments, a week later they slapped penalty charges on and sent it to bailiffs who added even more Charges, putting me in further money problems Reviewed on: 15th June 2017
Michael matthews's avatar
Michael matthews

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