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HSBC: Credit card reviews

Name: Credit card
Rating: 3.51 (126 reviews)

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3.51

Based on 126 reviews, last reviewed 12th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

20%

11%

22%

Latest highest rating:

5

easy to use and update via the app, good communicati... easy to use and update via the app, good communication and great rates Reviewed on: 12th June 2026

Latest lowest rating:

1

App/Website Not Yet Working. I finalised a Balance Transfer over to a HSBC Credit Card, & I was then advised to download the App to my mobile to ensure a stress free experience wh... Read more Reviewed on: 16th April 2026

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About this product

With the HSBC Purchase Plus credit card, you can get a period of interest free purchases and balance transfers.

There's no annual fee for the Purchase Plus credit card. You can use your card in all countries and regions supported by the Visa and Mastercard networks. Fees apply, and non-HSBC cash machines may also charge a fee.

HSBC Purchase Plus credit card reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Credit card reviews (126)

Easy to use

Online banking is very easy yo use for managing your finances Reviewed on: 12th July 2020

Customer service gone wrong

HSBC customer service is systemically broken. There is no clear evidence of departmental communication, nor the appetite to go the extra mile. The attitude and vision toward customer service needs revisited with a focus on engagement and customer satisfaction embedded into its core values. Reviewed on: 24th June 2020

User friendly credit card

The credit card is a good standard card, no rewards or anything like that. The good thing about it is the app which gives you access to you credit card, current account and savings accounts. Reviewed on: 27th April 2020

It's fine

My credit card account is fine - easily manageable from my online banking app. Reviewed on: 27th April 2020

Not great

Poor rates, poor service, not flexible with repayments Reviewed on: 25th January 2020

Perfect for me

I was plesantly suprised by these servuces, it helped me very much in hard times. Reviewed on: 24th January 2020

cristian dumitru mosteanu

La toata lumea recomand hsbs e foarte bun cardul. Reviewed on: 14th January 2020

NO PROBLEMS!

Credit card always work fine and good online banking and app. Reviewed on: 9th June 2019

0% Balance Transfer

Online application was a breeze and customer service great. Very satisfied. Reviewed on: 7th June 2019

PPI Nightmare

I made a PPI claim over a year ago but HSBC still haven't paid me. They've made jump through hoops by making me provide documentation, bring it all + ID into branch and then claiming they don't know who I am? Had to get the ombudsmen involved who have aggreed with my claim and have stated HSBC must pay me out. That was over a month ago but HSBC still haven't paid me. Reviewed on: 15th April 2019

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