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Tony Johnston

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Review of the HSBC, Credit Card:

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Customer service gone wrong

HSBC customer service is systemically broken. There is no clear evidence of departmental communication, nor the appetite to go the extra mile. The attitude and vision toward customer service needs revisited with a focus on engagement and customer satisfaction embedded into its core values. Reviewed on: 24th June 2020

Review of the NHS Credit Union, Savings:

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Banking with trust

NHS credit Union has contunued to focus and invest in the needs of the customer. A banking experience that offers trust, fairness and stabililty in uncertain times. Reviewed on: 24th June 2020

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