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HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 2.91 (75 reviews)

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2.83

Based on 75 reviews, last reviewed 16th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

38%

Latest highest rating:

4

good and esay access, no big issue so far good and esay access, no big issue so far Reviewed on: 12th April 2024

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Premier Bank Account reviews (75)

Review of the HSBC, Premier Bank Account:

terrible service, inflexible and unhelpful

HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account, stopped an incoming deposit and bounced all the direct debits. Customer services just kept repeating the same nonsense about their procedures. We closed the account. HSBC refused to transfer the direct debit details to our new account, saying we still had not complied with their KYC procedures. I will never recommend them to anyone. Reviewed on: 30th December 2016

Best account

Quick response when calling. Fabulous account package. Great staff. Wouldn’t go anywhere different Reviewed on: 5th February 2019

on the ball and friendly

normally very helpful, friendly, quick assistance Reviewed on: 13th January 2019

HSBC's customer service is the best!

Applied for a Premier account and every person I came in contact with, either on the phone or face-to-face at the branch were very knowledgeable and so friendly - thumbs up! Reviewed on: 7th January 2019

Excellent service

HSBC Premier is a great personal service. Reviewed on: 3rd January 2019

HSBC Premier- First Class

I've been with HSBC nearly 50 years from the days it was originally called Midland Bank. Moved up to Premier status over 10 years ago, great perks, free life insurance, extended insurance on virtually everything you buy using the card. Free VIP access to all lounges at the airports with free Wi-Fi and no transportation charges when transferring monies world wide. Really don't that I could survive without the personal Premier advisor. Reviewed on: 13th December 2018

quality banking

friendly personal service, and some innovative products Reviewed on: 10th June 2018

No special treatment here - AVOID!

I am extremely disappointed in HSBC Premier service. I am a multi-account holder in various jurisdictions and was just almost berated by the most rude service agent after forgetting to make one credit card payment, all other payments having been made always on time. From a super aggressive tone to accusing me of having financial problems - it's almost as if I was dealing with a payday credit company not a banking service for high net worth individuals. UNBELIEVABLY SHOCKING. Reviewed on: 17th May 2018

Nothing Premier about it

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own personalised telemarketer trying to sell you something every two to three months too. Reviewed on: 25th April 2018

Sounds flashy but it does not deliver any benefit when you need.

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping. So he is no better than Google. Secondly, as part of the Premier, you get travel insurance. I had an emergency and had to cancel my travel. I thought I had a travel insurance being a Premier customer but it was of no use. HSBC uses Aviva for travel insurance. And Aviva has outsourced travel claims to Cega group. They are measured on how not to pay and with long tail no customer empathy or relationship. So it is useless and I recommend to not to rely. With my experience, Premier status is of no benefit unless you want to show off. Use your money smartly as HSBC is not competitive for any thing in any case. Neither best mortgage not best ISA. So why even consider. Reviewed on: 18th February 2018

Worst Premier service

They blocked my card for no reason and after 2 weeks still haven't received the new one. Called them thrice, told me they'll check and report back to me but never called me back Reviewed on: 11th December 2017

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