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Jaja Finance : Credit Card reviews

Name: Credit Card
Rating: 1.33 (137 reviews)

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1.37

Based on 137 reviews, last reviewed 7th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Jaja credit card is an excellent choice for those lo... Jaja credit card is an excellent choice for those looking for a straightforward, no-nonsense credit card with a strong digital platform. Its ease of u... Read more Reviewed on: 3rd June 2024

Latest lowest rating:

1

A pathetic excuse for a travel credit card A pathetic excuse for a travel credit card, customer service is only available during GMT hours and any replacement cards can only be sent to a UK add... Read more Reviewed on: 7th January 2025

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About this product

Jaja Finance claim to offer the next generation credit card. It's a pretty bold claim! But if you want to learn more about this mobile first credit card, make sure you read what our Smart Money People community have to say. Alternatively If you're a Jaja Finance customer, why not leave your very own JaJa Finance credit card review below and let others know what you thought.

Jaja Finance Credit Card reviews (137)

Review of the Jaja Finance, Credit Card:

Disgusting. Irritating company

I've had this card not even a few months , and for no reason , it's been blocked , I cannot access anything online. I've been told every time I call that my account is under investigation. But they cannot say why. This is causing a lot of anxiety. All am told is someone will call me once the review is done. That they cannot discuss anything on the account. When I said I'd like to pay my monthly fee , they gave me an account number at which was wrong what was stated online. When I asked the question ,she said , that's what I have. So I said I won't pay then as it's different online. Wtf. This company Is a joke and wished I never got it. It's caused nothing but stress and anxiety that I really should not feel !!! Appalling customer service. I could go on about my complaints but you get the jist!! Fuming is an understatement Reviewed on: 27th December 2023

Could never get accessto mystatement

Was moved to JaJa through having a card with the Post Office. It was a great card before it was taken over. In the months since I have never been able to use the website or the app making it impossible to manage my finances. The only way I can get information is by phoning up. The staff are polite enough but it is a time consuming exercise every time. I have asked them to close my account now so hoping this actually happens! Reviewed on: 21st February 2021

Avoid this company

Still can’t access account via app after months can’t change address as new cards sent to old address & were returned to Jaja info I wasn’t aware of but Jaja told me but I fail security questions as I don’t have the lady 4 digits of my card so it locks them out of my account months I’ve been trying to sort things finally got a new card today activated it & still the app says incorrect information what does one do? This company shouldn’t be allow to trade. Inaccessible app no account info in 2021 !!!! Come on not an option leave well alone this company stinks. Reviewed on: 16th February 2021

Escaped at last

My reviews at length are on Trust Pilot. Suffice to say I had a call from Daniel- ex Bank of Ireland, now trying his best having been taken over by JaJa. He promised transfer of the positive balance (refunded cancelled flight costs) by the following day. It actually happened. £717.40 now in my current account and never having to deal with this Fred Karno (I'm old) team of clowns ever again. The CEO was ex Barclays, he jumped ship and handed over to a Nicholas Aspinall. His cv on Companies House Directorships makes interesting reading. TaTa to JaJa. The Norwegian risk takers paid £500 million to destroy in six months what the Bank of Ireland had built up over decades. Reviewed on: 3rd February 2021

Horrific

Still can’t access my account online or through app. Got through to them, they said they had no way of telling how long it would be. We are months later, still no accesss, just a monthly direct debit payment with no idea about remaining balance etc. So basically can’t see my own finances. Go nowhere near this company!!! Stay well away. Use any other card company! Anyone. Reviewed on: 28th January 2021

This Company is dangerous keep away !!!!!!!!

I am now free of this obnoxious set up, they will cause dismay, worry and stress for some poor individuals that are unfortunately locked in for a time.Contact watch dog. go to the press or even better still........... Martin Lewis and the Finacial Ombudsman. Reviewed on: 23rd January 2021

Problematic app, poor service, rude / arrogant customer service team

This mob took over from the Post Office and turned a perfectly good credit card offering into a nightmare. Credit card app is extremely poor, takes days and sometimes weeks for transactions to appear (no excuse in this day & age). Customer services were just rude and failed to close my account when requested to do so, ended up writing to the CEO just to close an account. If you need a credit card, I would suggest you try any other company first. Reviewed on: 22nd January 2021

STEER CLEAR of this one!

Atrocious! Would not recommend!! Only ended up with this c.c because the Post Office moved its credit card business onto them. My problem was I chose not to activate their card and opted to clear my balance. I genuinely feel for the Customer Service Advisors as they are pleasant and try to be helpful, but they work for shylocks of the worst kind!!!! Reviewed on: 20th January 2021

Atrocious

Literally the worst company I’ve ever dealt with. They keep surprising me with how clueless and pathetic they are. Doesn’t deserve to stay in business Reviewed on: 19th January 2021

The worst experience ever from any financial institution! Keep well away!

Even though I put 1* this company does not deserve that. My credit card services were transferred from the Post Office Credit card. Worst experience ever . Could not register. Customer service is appallingly and pathetic. I cut the card in to pieces and put in the bin before getting in to more trouble! The company should be really ashamed of their incompetence in providing even a miniscule of services. I do not know how they are allowed to operate in UK. Reviewed on: 17th January 2021

JaJa Credit Card- What a shambles

Cant believe the Sheer incompetence of JaJa Finance.. Customer services non-existent, Website registration does not work, Emails sent never get a response. Have made official complaint to the Ombudsman for what its worth. Do not deal with this amateur, pathetic embarrassing Company. Unfit for purpose and should not be allowed to continue trading. One star out of Ten is way too much. Reviewed on: 16th January 2021

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