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Jaja Finance : Credit Card reviews

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1.41
Based on 139 reviews, last reviewed 15th Apr 2025
100% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
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1%
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90%

Latest highest rating:

5

New on the scene , easy to use app, decent credit li... New on the scene , easy to use app, decent credit limit , customer service could improve slightly Reviewed on: 15th April 2025
Kashif h's avatar
Kashif h

Latest lowest rating:

1

My card was used fraudulently in November 2024 and I... My card was used fraudulently in November 2024 and I am being treated like a criminal, they have blocked my App access and because I didn't know my se... Read more Reviewed on: 3rd April 2025
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Dazzerdazn
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Jaja Finance Credit Card reviews (139)

No answer after 6 hours

1
Just had this foisted on me by the Post Office. Had a fraudulent transaction on the card, tried phoning but 3 times I held on for 2 hours each time. Useless, will cut up the card Reviewed on: 16th October 2020
Val Berry's avatar
Val Berry

post office card transferred to jaja

1
3 days trying to get through to jaja waited 10 months for a refund from post office credit told i would i be refunded on the 13th of October given £100 compensation for post office mistakes only to then be transferred to jaja were 10 mins later they took back £200 out of my account double what they gave me , still no refund for my flights they dont answer the phone or email and web chat is joke , this company is a joke Reviewed on: 15th October 2020
Mark Horton's avatar
Mark Horton

No body answering the phone

1
Tried to phone customer services 3 times now given up ex Post Office credit card customer had no problems with them at all now cant even talk to any body JA JA never heard of them and if this is how they do business time to move on ! Reviewed on: 8th October 2020
Gerald Bull's avatar
Gerald Bull

Surprise transfer from Post Office!

3
I knew nothing about this transfer - OK I don't read the FT but surely the PO should have contacted us?? It seems it's VIsa, not Mastercard. The app was easy enough to handle but can't see 'pending' transactions. I only use the card in Europe and have no idea if the card will continue to be as competitive as the PO (exchange rates and no fee loading?). I can't find any info on it so all-in-all the transfer wasn't handled adequately from my viewpoint. Reviewed on: 5th October 2020
Dee's avatar
Dee

Pathetic Service

1
Transferred from Post Office. Tried without success to register via the app. Told to contact customer service but gave up after 30 minutes on hold. Terrible start to a new relationship, pathetic customer service. Reviewed on: 5th October 2020
mike o's avatar
mike o

Will it ever happen ??

1
Over the summer and now the autumn I keep getting emails from the Post Office saying my credit card is moving to Jaja. Still no signs the promised app or card. Guess they've simplified the credit card experience it will never happen.... Time to move to a card issuer who can deliver Reviewed on: 15th September 2020
David's avatar
David

Smart and simple

5
Very straightforward onboarding process and app very easy to use; can manage account via app with no fuss and can reach for help when needed via chat platform Reviewed on: 29th January 2020
Naomi's avatar
Naomi

Best credit card in the UK

5
Great easy to use innovative credit card! Definitely the best on the market! Reviewed on: 28th January 2020
Bill's avatar
Bill

Great service and innovation

5
Amazing innovation in the marketplace - true disruption in the market Reviewed on: 5th December 2018
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Andy Freeburn

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