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Jaja Finance : Credit Card reviews

View other Jaja Finance products
1.45
Based on 135 reviews, last reviewed 7th Oct 2024
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
6%
See only 4 star reviews
2%
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1%
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1%
See only 1 star reviews
90%

Latest highest rating:

5

Jaja credit card is an excellent choice for those lo... Jaja credit card is an excellent choice for those looking for a straightforward, no-nonsense credit card with a strong digital platform. Its ease of u... Read more Reviewed on: 3rd June 2024
J H's avatar
J H

Latest lowest rating:

1

Very bad experience,my credit card is being closed b... Very bad experience,my credit card is being closed before l even use it. I called them and they said my account is under investigation. Reviewed on: 7th October 2024
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SC
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About this product

Jaja Finance claim to offer the next generation credit card. It's a pretty bold claim! But if you want to learn more about this mobile first credit card, make sure you read what our Smart Money People community have to say. Alternatively If you're a Jaja Finance customer, why not leave your very own JaJa Finance credit card review below and let others know what you thought.

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Jaja Finance Credit Card reviews (135)

What a let down

1
Really dissapointed to find my card being closed down but this is what you expect these days. I was thinking about signing up to ASDA but thet are Jaja so they won't be getting my custom Reviewed on: 1st April 2023
Richard Morgan's avatar
Richard Morgan

Closing my account

1
For no apparant reason my account is being closed. Poor customer service, don't touch them witha barge pole Reviewed on: 31st March 2023
Mike's avatar
Mike

Card Closing

1
No ‘thank you for being a customer’ , apology or real explanation as to why the card is being withdrawn. Not the way to demonstrate good customer service. I suggest that anyone who has a card with JaJa seeks a new card straight away and looks carefully at the card provider when applying - if it’s a JaJa card then walk away. Reviewed on: 31st March 2023
Gail Robinson's avatar
Gail Robinson

Very poor

1
Having been with Post office for many years it was transferred to Jaja. Today giving no reason other than they are withdrawing the product and with no alternative offered I have received an email saying my account is to close in June. My son has also received the same email. Appalling! Reviewed on: 29th March 2023
Carol Wride 's avatar
Carol Wride

discontinued my account

1
I was transferred from a PO credit card to JaJa several years ago . I had no problems and liked the app However for no good reason they have discontinued my credit card from June Reviewed on: 28th March 2023
davidghughes@doctors.org.uk's avatar
[email protected]

Card withdrawn

1
Having originally been with the Post Office credit card for over 15 years and then being made to transfer to Jaja in Oct 20, they have now withdrawn my card. I always pay off the full amount each month, They say that this product is being withdrawn- but no reason is given and certainly no apology or explanation. 2 months notice given. I have never had very good service from Jaja and would not recommend it to others. But since it now ceases to exist no point in any one applying for a Jaja credit card Reviewed on: 17th March 2023
richard lewis's avatar
richard lewis

Run away from JAJA

1
Got a credit card from them and everything went wrong after that. They have suspended my account for no reason. They will not tell me why and its been nearly 3 months now. I am disgusted by their treatment of me. I have not broken any rules, stayed within my limit, and always pay on time. Please do not apply for a credit card with them. I have complained to the financial ombudsman about them. Reviewed on: 25th January 2023
Lorenzo Secco's avatar
Lorenzo Secco

worst ever

1
took out there asda credit card, got a small limit off £500 paid in full before due date each month, now frozen my account and will not tell me why! shocking company to deal with! Reviewed on: 21st November 2022
Paul Fyfe's avatar
Paul Fyfe

They have just increased their interest rate charged by 6.4%

1
I have never missed a payment and never been over my credit limit but they have increased my APR to 22.9%. Perhaps they think all their customers are mugs who will put up with anything. I wont Im closing my account. Reviewed on: 20th November 2022
Martin's avatar
Martin

Jaja refusing to honour balance transfer

1
In March i made a balance transfer to another provider aas i was sick and tired of Jaja service and how they calculate interest.and wanted to make use 0% charges and payments from another provider. They wrote to me to acknowledge this. So my balance was £215 which i wanted to pay off. A month later to my horror they have changed and reversed the amount for no reason. They say I owe £1800 and every month they put interest. In the meantime I have no problems with my new provider where I pay 0 percent interest. I called Jaja to seek clarification they had an inexperienced staff who knew nothing, the call lasted for an hour, failed to solve my problem, kept saying HSBC made a mistake. So if HSBC made a mistake why don't you direct me to the relevant department.She said they , her dept doesn't deal with this.Sihe kept pausing and going to ask her supervisor. I paid a fortune for this call. It was daytime and there was no need for her not to transfer me to the relevant department. She later said Jaja called me and I was not there. Is that reason why can't Jaja solve the problems as I no longer want to deal with them. I wrote to Jaja four times . In May, June , July and August. All letters were recorded. Up until this day Jaja charges me interest they shouldn't be doing. This has affected my credit ratings. My bank reduced allowances saying I couldn't afford!! Thanks to JAJA!!!!! Post office was taken overby Jaja. Post office had a good service. Jaja awful, it stinks, STAY AWAY FROM THEM. POOR CUSTOMER SERVICE. CONTINUE TO NAME AND SHAME UNTIL ITS BROUGHT TO ITS KNEES. Reviewed on: 27th August 2022
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Dudu Radebe

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