Write a review

Jaja Finance : Credit Card reviews

Name: Credit Card
Rating: 1.35 (139 reviews)

View other Jaja Finance products

1.41

Based on 139 reviews, last reviewed 15th Apr 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

New on the scene , easy to use app, decent credit li... New on the scene , easy to use app, decent credit limit , customer service could improve slightly Reviewed on: 15th April 2025

Latest lowest rating:

1

My card was used fraudulently in November 2024 and I... My card was used fraudulently in November 2024 and I am being treated like a criminal, they have blocked my App access and because I didn't know my se... Read more Reviewed on: 3rd April 2025

Read all reviews Write a review

About this product

Review Jaja Finance : Credit Card now

Help others make smarter decisions by sharing your own experience.

Write a review

Jaja Finance Credit Card reviews (139)

Another month and more demands arrive.

Since this Mickey Mouse Company took over the Post Office cards its welcome to La La Land. Avoid at all costs. Reviewed on: 29th April 2021

Horrendous Service

Card not working and when you call up they ask nonsensical questions such as is it activated, when they are looking at my account and I've been using it previously. Still can't use card and cannot speak to anyone to get it resolved. Reviewed on: 27th April 2021

Losing the will to live

Would you believe it after 7 days I got a call from JaJa security department. They would not tell me why my card and account had been blocked until I answered a few security questions one was details of transactions on my account. Has my account had been blocked I explained this was difficult so asked for my account to be closed. Your account can not be closed until you are able to answer the security questions. I would like to meet Mr Chan the current CEO to see which planet he lives on. Reviewed on: 12th April 2021

Appalling!

Since JaJa took over from the Post Office, my card does not work and I can't access my account. Twice I have called and been informed that someone will call me back 'as soon as possible', but nobody ever does. It is very worrying that I can't see what has been going on with my account. I was going to call customer services but it is a premium number which may charge me up to 55p per minute. Why should I have to pay to complain? I tried to send an email, twice, but both times it failed to go through. Maybe that is how they keep complaints down. The Post Office used to be really efficient, but the standards have dropped so much and are so dreadful that I resent having to give as much as one star for the service. Reviewed on: 11th April 2021

The worst credit card company I have ever dealt with

Since having my credit card moved from the Post Office to JAJA I have had nothing but problems. Set up a Direct Debit and then had one month no money taken and charged a late payment fee, credit with £740 which was not mine, used the wrong exchange rate on a transaction, blocked my card for no apparent reason and failed to tell me which caused some embarrassment at the petrol station and blocked access to my account. Phoned several times to customer services, which is a joke, has they offer to phone back and never do. For your sanity please do not use this company. Reviewed on: 10th April 2021

A disgrace

Swapped over from Post Office (which were great) and had nothing but trouble since. They owed me £300 for 5 months. I've eventually got it back so will close this account immediately before they have an opportunity to mess it up again. To close the account you are supposed to call customer services- I won't be wasting another hour of my life on the phone just for the whole conversation to be ignored.. Letter to them will be sent so there's a record! Would not recommend this company ever. Terrible service. Reviewed on: 3rd April 2021

High monthly interest rate

High monthly calculated interest rate with poor details provided on statement. Electronic transfers don't work. Reviewed on: 2nd April 2021

This company is so bad it could be a joke

First card got eaten by the ATM. Second card has not been recognised by the App that still shows the old card. Spent a lot of time on the phone with customer services over a few sessions. Eventually we agreed they would start again with a new card and pin. Non of it ever arrived and that was months ago. I have now given up with them. Reviewed on: 6th March 2021

How does Jaja work? It's a joke.

2 complaints 1) I asked for a simple task - to remove a name from my account - and was told this had been done. 4 months later I found the name was still there. 2) I asked for a replacement card and told it would arrive in 7 days. One month later and it never arrived. The agent could see that nothing had been actioned and apologised profusely. Not her fault. Reviewed on: 4th March 2021

I apid my bill and cancelled card Weeks later I get a demand for hte full amountplus £25 in fines andlate fees etc.

The service is lousy. I could not set up the card in my bank's payments. The bank blocked access to my account for ten days. This happened twice. My bank stopped paying SO for water and tax. DEspite paying in full I later received a demand from JAJA for the full amount plus £25 in fines and fees etc, I complained and am being ignored. I am considering going to Action Fraud. Reviewed on: 1st March 2021

Review Jaja Finance : Credit Card now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Platinum Credit Card
from Lloyds Bank 4.30 from 49 reviews
Nectar Credit Card
from American Express 3.81 from 12 reviews
Marbles Credit Card
from NewDay 4.90 from 538 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Jaja Finance : Credit Card reviews

100% increase in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Jaja Finance : Credit Card now

Jaja Finance Credit Card reviews (139)

Another month and more demands arrive.

Horrendous Service

Losing the will to live

Appalling!

The worst credit card company I have ever dealt with

A disgrace

High monthly interest rate

This company is so bad it could be a joke

How does Jaja work? It's a joke.

I apid my bill and cancelled card Weeks later I get a demand for hte full amountplus £25 in fines andlate fees etc.

Review Jaja Finance : Credit Card now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024