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John Lewis: Car insurance reviews

Name: Car insurance
Rating: 2.16 (31 reviews)

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1.84

Based on 31 reviews, last reviewed 9th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

16%

13%

62%

Latest highest rating:

5

Credit Solution I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Feb 202... Read more Reviewed on: 29th March 2023

Latest lowest rating:

1

I have been with John Lewis I Duran e on and off for... I have been with John Lewis I Duran e on and off for many years Thus year they simply refused to insure me and despite raising a formal complaint all... Read more Reviewed on: 9th April 2025

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About this product

You can apply for John Lewis car insurance online or by calling for a quote.

With John Lewis car insurance, you’re covered for windscreen repairs and if you accidentally put the wrong fuel in your vehicle. Protected no claims is available as an add-on, it’s not included as standard.

John Lewis car insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Car insurance reviews (31)

Review of the John Lewis, Car insurance:

Aggressive and rude

I purchased a car insurance policy with this company on the basis that if it had the name John Lewis on it that it would be a quality product, sadly this is not the case and I have found them to be unprofessional and very rude, it is quite disappointing. I will be avoiding anything John Lewis in the future Reviewed on: 26th April 2023

I have been with John Lewis I Duran e on and off for...

I have been with John Lewis I Duran e on and off for many years Thus year they simply refused to insure me and despite raising a formal complaint all I got was a lot of waffle. I am convinced it is based on age but they deny it. I got j Durante with my bank Lloyds for less. So much fur the John Lewis reputation!!! Reviewed on: 9th April 2025

A bad experience with JLF car insurance.

Already having had a bad experience with John Lewis Finance (JLF) over their change of management of their credit card, I was yet again assailed by indifference and delay when I had to make a claim on my car insurance. My car was stolen from my driveway on 29 February when thieves broke into my house and stole the key. The police were informed as soon as the burglary was noticed (and acted very promptly) as was JLF. After 3 derisory settlement offers, JLF finally came up with a sensible settlement offer on 19 March which I accepted on 20 March. I was assured that the money would be in my bank account within the next 3-4 working days. However, it had not appear by 26 March so I phoned JLF and was assured it would be in by the end of the following day. This process was repeated on 28 March, 29 March (no response because of bak holiday) and 30 March. The money finally appeared on 2 April. And to add insult to injury, I tried to claim for a few of the more significant personal belongings in the car - a Cotswold Woollen blanket, a pair of hiking poles and a camera monopod. This was rejected because I had no receipts. (The moral of this is to claim for items for which you have a receipt!) To anybody else out there I would advocate steering well clear of any products or services associated with John Lewis Finance. Reviewed on: 15th April 2024

Lack of customer service

Last year I had car insurance for £383 and they have just written to me with the renewal at £870. There's no explanation or anything in the renewal letter to explain why it is such a large increase. Nothing has happened in the year - no claims, no accidents, no speeding tickets, nothing. What's worse is I can't even get through on the phone to query it - they just play on-hold music and tell me my call is important. I've used Go Compare and got a new policy for £427 - less than half they quoted. John Lewis used to be special and have a good name, but now they're just another ordinary brand in the pack. Why bother, quote frankly. Reviewed on: 11th March 2024

Waste of time

My husband has had car insurance through JL for the last two years. He has had no accidents or claims on his policy which has been paid in full annually. This year he has received a letter stating that he should find a new insurer as the no longer wish to insure him, with no explanation or opportunity to discuss the matter - very poor service. Reviewed on: 18th August 2023

Car insurance service poor

I was driven into 11 months ago. Small scratch only. Wouldn't have used insurance if the other party hadn't tried to apportion blame. Photo evidence of her error. 11 months later still no resolution and so JL car insurance quadrupled my premium! So I pay for their failings. Reviewed on: 4th August 2023

John Lewis car insurance

As a long serving partner i will never use John Lewis car insurance ever again.Awful service and would advise everybody not to use this company i still cant believe im writing a poor review about the company i work for! Stick to Tesco. Reviewed on: 23rd June 2023

waste of time

waste of time! do not! use never!!!! Reviewed on: 6th April 2023

Credit Solution

I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Feb 2023. When this account popped up on my credit report, it showed that I had only made two payments even though I had not missed a single payment. I filed a dispute with the credit bureaus and contacted my lender to fix the problem on my credit report. They've been back and forth for months now with no signs of repair. Thank you FixMyCredit for helping me take care of the damage done and the financial advice given. FIXMYCREDIT at WRITEME dOt c0m..... Reviewed on: 29th March 2023

motor insurance

Just told me they are not renewing-no reason.Will advise friends and family not to renew or take up insurance of any description with them Reviewed on: 21st March 2023

They just cancelled our policy! - clueless reps on the phone -

We received our automatic annual renewal offer and were happy with it, so we decided to let the renewal go ahead. Then on the morning of the renewal day, we received an email saying that our policy was cancelled.! We got on the phone we them only to find out the reps were clueless, and no one was able to give us an explanation, but we lost our quote and the policy altogether. Then they said that we would need to apply again, for which we were happy to do so, but they blamed "system problems" and asked us to call the following day again. So the next day, we called them only to find ourselves in a similar situation, clueless reps, and this time they just told us that they cannot offer insurance to us anymore. ???? Never Again. Reviewed on: 23rd November 2022

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