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John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.78 (67 reviews)

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2.43

Based on 67 reviews, last reviewed 4th Mar 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

2 star

51%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Shocking! The boiler “care” service is a disgrace and JL should cut all ties with their chosen 3rd party. To clarify JLP insist on partnering with a company cal... Read more Reviewed on: 21st June 2024

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About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork a...

John Lewis Home Insurance reviews (67)

Review of the John Lewis, Home Insurance:

Quality home insurance

The amount of cover provided is astounding when compared to other insurance companies. The cost might be the lowest on the market, but the cover is the best that I have ever had. Insured for contents, building and out of home, peace of mind fully protected. The fact that the policy is offered by John Lewis is a bonus in my book. Reviewed on: 5th July 2017

Excellent and responsive insurer.

Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and to a high standard. No quibbles. Reviewed on: 4th March 2025

Good price for home insurance.

Good price for home insurance. Been with John Lewis for years. Reviewed on: 27th February 2025

The unfrozen freezer..

My freezer stopped working twice in two years, with the loss of everything in it. The insurance company were very understanding and paid up immediately each time. I was semi-expecting them to cut up rough the second time, but they just as polite, kind, and understanding as they had been before. Reviewed on: 23rd August 2024

So far, so good

Haven't made a claim so can only judge on basis of competitive premium for level of cover. Reviewed on: 23rd August 2024

Shocking!

The boiler “care” service is a disgrace and JL should cut all ties with their chosen 3rd party. To clarify JLP insist on partnering with a company called Preferred Management Services who provide boiler servicing and engineers yet in my experience all they provide are incompetent engineers and to make matters worse it seems they pride themselves on subjecting policy holders to their extremely rude incoherent, incompetent and ignorant customer support team members. Reviewed on: 21st June 2024

I will never recommend, I was with them several year...

I will never recommend, I was with them several years only in the beginning of one year I had an home emergency cover too that was the only time I used them for sink block or something. Never claimed anything for the house. After nearly 6 years with them the neighbours car bang our wall braking the front fence but we sent evidence of the incident not our fault. The insurance company fix it with cheap labour and we still had to pay our excess 500£ which expected to receive back. ... Reviewed on: 26th April 2024

Terrible experience

I notified them to cancel the home insurance following the death of my brother who had a policy with them. They said I had to send them a copy of his death certificate and will!!!. On receiving this I was then told that it would not be possible to cancel as it was £2.49 in arrears. I told them that I would not pay as I was still waiting for his bank details to be released and that they would be added to the list of creditors. They then told me that they would continue taking pay... Reviewed on: 26th March 2024

DO NOT USE JOHN LEWIS HOME INSURANCE OR SA PLATTS CO...

DO NOT USE JOHN LEWIS HOME INSURANCE OR SA PLATTS CONTRACTORS!! Having worked for Waitrose for 10 years we decided to get our Home Insurance with John Lewis as they provide high standards and great customer service. However this has not been the case. We put in a claim with them in Feb due to escape of water in our kitchen. They arranged for their contractors SA Platts to complete strip out works of our kitchen to allow our plumbers to come in the following day to fix the leak.... Reviewed on: 12th January 2024

Elderly parents left with no heating for a week

My elderly parents in their 70s have been left without heating in their home over Christmas. They have John Lewis Home insurance that assured them emergency call-out cover. What is the point in this cover if you can’t deceiver over the festive season. Compensation is in order as they could have found someone else to come quicker. My father also has a heart problem. This is unacceptable especially for the elderly. I am appalled. Reviewed on: 30th December 2023

De home insured by John Lewis

Policy rolled over on 1st November. Got the renewal notice and tried to do it on line. “Sorry unable to proceed on line please call us” I did and was told that their system was having (unspecified) problems. We had to it it manually. The system would not take my (john Lewis) card and it needed to be escalated to a manager to sort out. They would call me back. They didn’t. As the end of the month was approaching I rang them again, lots of apologies but the system was still hav... Reviewed on: 7th November 2023

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