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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (867 reviews)

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1.33

Based on 867 reviews, last reviewed 2nd May 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Slow in producing pdf statements each month Ask for payment and ask you to check your statement days before they get round to the producing the actual pdf statement itself! Reviewed on: 2nd May 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (867)

Review of the John Lewis, Partnership Card:

Rubbish, very poor customer service.

NewDay like a con artist. Formally complained to John Lewis, it was past onto NewDay, after six weeks they get back to me complaint not upheld. The complaint was could not pay my bill by bank transfer. My bank told me that they had not been informed about the new card. My bank got back to me with a work around so I have to pay Amazon Master Card with my new JL account number. It worked, thanks to my bank. Why, why, why can’t they not separate the two cards transaction instead of listing all together. A final point of note, NewDay took over Laura Ashley card service, which I also had issues with; they also took Frasercard, then both companies went into administration. Beware JL! Reviewed on: 19th November 2022

Please dump Newday for a more reliable supplier

I couldn't agree more with the person who reported "New Day are Trashing John Lewis's reputation ". Trying to prepay for a large item is virtually imposible. Getting a credit limit anywhere near the one available with the previous card supplier (HSBC) is impossible and to add insult to injury, today my card is not being accepted, although it is nowhere near the credit limit. I have just tried to look at my transaction history and the site is "currently unavailable".PleaseJOHN LEWIS, PLEASE DUMP THIS USELESS NEWDAY CROWD. Reviewed on: 12th September 2024

New Day are Trashing John Lewis's reputation

Since John Lewis moved to New Day as their Partnership card service provider, I have had nothing but trouble using the card. They decline some of my purchases for what they say are “Security reasons”. The latest decline put me in difficulties at the start of a family holiday where they declined the charge that was required to cover the damage deposit on the car hire. This would have meant I couldn’t hire the car, even though I’d paid for the hire of it in the UK using the same card. Luckily, I was able to juggle my finances apps and made sufficient room on another car to complete the hire. New Day say on their website that I didn’t need to inform them when travelling abroad, but maybe I should have tried anyway. Why do I not have any issues with any other credit card? Having returned to the UK, I called “New Day” to complain and to understand why I keep getting my card declined only to be told by the handler that “there is a lot of fraud about”. They also said I should have called them to “get permission” to make the purchase. I pointed out that I was abroad, and a credit card is supposed to be a convenience not a hindrance. Unfortunately, from my point of view, “New Day” are also trashing John Lewis’s reputation at the same time as their own, so will be steering clear of both “New Day” and John Lewis in future. Reviewed on: 28th August 2024

Customer satisfaction

They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Rubbish card

It takes 5 days from when my direct debit is paid from my bank to clear my account with this credit card provider. So if I’ve used it to its limit I am unable to use it again till 5 days into the new month. Also I am unable to pay into the account by a bank transfer if I want to make an extra payment. This was a useful credit card till it was changed to New Day. Reviewed on: 23rd August 2024

Just love the rewards with this card

Just love the rewards with this card Reviewed on: 16th June 2024

Good rewards

Love the fact that I get rewards for using my card Reviewed on: 28th May 2024

Excellent on clarity and reward

Like the reward and the very clear website and online account management. I have borrowed cash recently. This needed to show on my statement but did not appear quickly enough. However, easy to get the money! Reviewed on: 24th May 2024

Great benefits with John Lewis vouchers, with increa...

Great benefits with John Lewis vouchers, with increased cash back on spend at John Lewis and Waitrose stores. Good app for managing card account, for security checks when making on line transactions and reviewing spend against credit limit Reviewed on: 24th May 2024

Great for Waitrose customers

Great if you shop at Waitrose and John Lewis Reviewed on: 24th May 2024

As an ex JL employee, I was confident that moving to...

As an ex JL employee, I was confident that moving to the New Day card would be easy and didn’t anticipate any problems- how wrong I was…Constant issues with making payments on the app, the latest being adding a new payment card showing as a Mastercard when it’s a Visa card. That doesn’t give me confidence, I’m moving back to HSBC credit card. Reviewed on: 28th March 2024

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