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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

73% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Insurance that genuinely has your back

Insurance that genuinely has your back Reviewed on: 9th October 2024

Great customer service, quick response to my claim

Great customer service, quick response to my claim Reviewed on: 9th October 2024

Laka is great!

Helpful and swift customer experience, model is interesting. Reviewed on: 9th October 2024

Laka are absolutely brilliant.

Laka are absolutely brilliant. Wonderful, knowledgeable customer service team, brilliant brand values & making insurance fair - finally! Reviewed on: 9th October 2024

I’ve had a great experience when I had my bike stole...

I’ve had a great experience when I had my bike stolen earlier this year and really appreciated the personalised service Reviewed on: 9th October 2024

Brilliant-easy to use and very slick.

Brilliant-easy to use and very slick. The most important thing is the claims handling. Reviewed on: 9th October 2024

Laka's collective approach, a breath of fresh air

Laka's collective approach to insurance is a refreshing change. Unlike traditional insurance companies that sometimes feel like they're working against you, Laka creates a real sense of community. Knowing that my premiums are based on what everyone claims each month makes me more careful with my bike and encourages me to be honest if I need make a claim. It's also great that my monthly payments are so much lower than what other insurers quoted me. Laka's 'no excess' option and the fact they cover my cycling accessories are a real bonus too. Honestly, I'm really happy with Laka and would definitely recommend them to other cyclists. Reviewed on: 8th October 2024

I just really love the system and that the monthly p...

I just really love the system and that the monthly price (very affordable) is dependent on the community; and it was very simple to set it all up. Also, I love their design too :) Reviewed on: 4th October 2024

Honest review

Amazingly helpful when I've needed to speak to someone. Easy to set-up. I've never made a claim but I imagine it would be easy! It is a little expensive for me personally, but I like the company so wouldnt choose another provider. Reviewed on: 3rd October 2024

Laka are my cycling partners

Laka have helped me following crashes and crash damage on 2 separate occasions. Both times the resulting claims have been settled very quickly and in a very friendly manner. Replacement bikes and equipment were agreed, sourced and despatched speedily. My personal injury was resolved quickly too. Shame I can’t heal up as fast as Laka fixed my kit but the help I received took the pain out of the whole process. Knowing I have this kind of support behind me when I ride either to work or with my mates, really makes all the difference. Reviewed on: 3rd October 2024

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