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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

73% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

A community based Bike Insurer that knows what the c...

A community based Bike Insurer that knows what the customer wants and needs Reviewed on: 2nd October 2024

Excellent service

Never had any problems, coverage has always been very concise Reviewed on: 2nd October 2024

Easy sign up, great to have a breakdown on what my p...

Easy sign up, great to have a breakdown on what my premiums are covering for other claims Reviewed on: 2nd October 2024

If only every insurer was like Laka

I have been a Laka user these past two years, and it's the easiest-to-use insurance provider I have ever dealt with! I love the monthly breakdowns and how user-friendly they make their statements/mails/follow-ups. Filling a complain is super easy and their amazing customer service takes care of everything! Reviewed on: 2nd October 2024

Luckily never had to make a claim but signed up beca...

Luckily never had to make a claim but signed up because some friends got excellent service from Laka after crashes. Reviewed on: 2nd October 2024

Great insurance, easy to manager with great features.

Great insurance, easy to manager with great features. Reviewed on: 2nd October 2024

The very best insurance for my ebike !

The very best insurance for my ebike ! Reviewed on: 1st October 2024

Haven't had any issues yet, but so far so good!

Haven't had any issues yet, but so far so good! Reviewed on: 1st October 2024

Laka have been brilliant dealing with our claim when...

Laka have been brilliant dealing with our claim when my son's rear wheel was stolen. A breath of fresh air, they understand cyclists! Reviewed on: 1st October 2024

Great innovative insurance!

Great setup process, simple, easy to understand, and fair. Customers pay a fair share to cover all claims across the base, which varies based on claims volumes. Enforcing use of quality locks etc should keep claims down. Reviewed on: 1st October 2024

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