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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

97% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

No feedback from company I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Cheap and collective!

I love the concept of Laka - their pricing is also transparent and they are very good at communicating with their members. Reviewed on: 2nd October 2023

Good quality

They provide great service with a good coverage for a good price very easy sign up and you get updates regarding how many people they help and what extra services they provide. Reviewed on: 2nd October 2023

Comprehensive coverage

Haven't yet needed to claim but I know that I have someone to look over my shoulders should the need arise. Reviewed on: 2nd October 2023

Sharing liability

Laka's product works with the spirit of cyclists - looking out for one another, not spending extravagantly and having high standards. Reviewed on: 28th September 2023

Great!

Great customer service and the best insurance for cycling! Reviewed on: 22nd September 2023

Amazing service!

Overly impressed with customer service!! Reviewed on: 22nd September 2023

Best cycle insurance experience ever

Claim was speedy, very professional and friendly - not your typical insurance service - highly recommend Reviewed on: 22nd September 2023

Great product and company - highly recommend!

Great product and best cycle insurance company I have used Reviewed on: 22nd September 2023

Simply the best

Best in class ux. top notch customer care. Fair and transparent. There when you need them. Reviewed on: 22nd September 2023

Easy, fair, reliable, no struggles

I had my handlebars stolen in London. Within a week I had the cost of repairing and parts transfered into my account. Easy to use and great communication with the agent all the way through. Reviewed on: 18th September 2023

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