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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

73% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Really easy and really confident in the service

Really easy and really confident in the service Reviewed on: 1st October 2024

Perfect service all round.

Perfect service all round. They are experts in handling claims. I’ve unfortunately had to use them twice and both times have been a doddle. It makes the experience of owning an expensive bike in london much less stressful. Reviewed on: 1st October 2024

How insurance should be.

I have had to make a few claims through Laka. Every time their customer service has been excellent and the claims process has been seamless. Laka operates as an insurance company should; provide insurance and pay out without complaint or avoidance when you need them. I wish all insurance companies were like Laka. Reviewed on: 1st October 2024

I love the customer experience and every local bike...

I love the customer experience and every local bike shop talks about them. Reviewed on: 1st October 2024

Excellent service, easy to use and fair pricing

Excellent service, easy to use and fair pricing Reviewed on: 1st October 2024

Such a bargin

I have purchased third party liability and it is amazing value and it is nice to think I am covered if I get in an accident. The process is so easy and every cyclist should have at least the third party liability. Reviewed on: 1st October 2024

A great way to keep your bike safe.

A great way to keep your bike safe. Laka are very clear with their price breakdown and their communication frequency is just right - not too often! Reviewed on: 1st October 2024

Luckily I havent had to claim through Laka, but I ha...

Luckily I havent had to claim through Laka, but I have plenty of cycling friend who have and they have nothing but good things to say about Laka. Hopefully I'll never have to go through the claims process, but if I do, atleast I know I'll be in good hands. Reviewed on: 1st October 2024

Great simple offering, known to be reliable

Great simple offering and known to be reliable in assessing claims. Wish the cover was slightly more flexible, for example by allowing bolt on holiday cover for short periods. Reviewed on: 1st October 2024

Great value - dedicated insurance

Great value and 'cooperative' style business. Reviewed on: 1st October 2024

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