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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

98% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

No feedback from company I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Very cost effective 3rd party insurance. Fortunately I haven't had to make a claim so only 4stars for now

Can only give 4 stars because I haven't made a claim, fortunately. Very good price. Reviewed on: 1st September 2023

Great value for money, excellent service

I’ve been using Laka for the last two years and only had positive experiences. I’ve had to make a couple of claims due to parts of my bike being stolen and the process is quick and simple. Lots of options for how to resolve claims which means you can get your bike up and running again as quickly as possible. I’ve already recommended it to a number of friends and all have been similarly impressed! Reviewed on: 1st September 2023

Easy to use

Very quick to set up and easy to use. Reviewed on: 1st September 2023

Laka Bike Insurance 5/5

Laka is really easy to set up and has good initiatives such as friend referral codes. The interface is simple to use and they send regular emails to keep you on track. Also great that you can add bike gear and accessories to the insurance package. The best specific bike insurance brand out there! Reviewed on: 1st September 2023

Love Laka

Great insurance that’s also good value, would 100% recommend no matter what kind of bike you ride. Reviewed on: 1st September 2023

So far so good!

Luckily not had to make a claim yet however really pleased with laka! Written communication is easy to understand. I know where my money goes. Affordable and reassuring cover! Gives piece of mind. Simple sign up! Discounts provided are an added bonus! Company seems really customer focused! Reviewed on: 1st September 2023

Most transparent insurer out there

Love the monthly emails with a clear breakdown of costs. I’m happy with the prices and luckily haven’t had to use the claims services yet but have seen great testimonials of other customers. Reviewed on: 1st September 2023

They are such a quick as compare to others

I like to go with them in future as well their prices and process to claim is not headache very simple and service is really quick. Reviewed on: 1st September 2023

Lovely service

Very clear, simple and easy to understand for an affordable price. Gorgeous website design too Reviewed on: 1st September 2023

Great value, great service

I’ve only had to use laka once to replace a bike that was stolen from my bike hangar. They were brilliant, made the whole process so easy, and I was back cycling within the month. I also rate their business model and the value for money it provides. Reviewed on: 1st September 2023

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