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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2351 reviews)

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4.94

Based on 2,351 reviews, last reviewed 18th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

No feedback from company I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2351)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Always willing to go the next mile

Always willing to go the next mile Reviewed on: 25th July 2023

Extremely fast and helpful

Extremely fast and helpful, highly recommend Reviewed on: 25th July 2023

Insurance made Easy

I’ve had multiple claims with Laka after unfortunate incidents whilst cycling, and every time they’ve been a massive help getting back on the bike. Reviewed on: 24th July 2023

great company

Laka dealt with our bike which was involve din an accident fantastically. swift over emails and stress free. Reviewed on: 24th July 2023

Wow

I knew from friends they were good but just couldn’t believe HOW GOOD. After I had a crash my claim was sorted in less than a week. Amazing communication, friendly and caring staff. Feels like an insurance run by cyclists for cyclists. Reviewed on: 24th July 2023

Best bike insurance by far

Having had mates spend months chasing claims from other "specialised bike insurers", knowing that Laka pays out quickly and at the right value means a lot. Reviewed on: 24th July 2023

Customer centric insurance

Laka is an incredibly refreshing way of doing insurance. By generating income from settling claims, they're putting the customer first - this means their claims experience is super FAST! 100% recommend. Reviewed on: 10th July 2023

Absolutely incredible people

The most sensible/human interaction I've ever had with an insurance company. The claims process is unrivalled. I've recommended Laka to a lot of people and will continue to do so. Reviewed on: 10th July 2023

Amazing company and service

Laka is always above and beyond anything else. They treat you like a person and help you every step of the way whether is questions about which insurance is best for your needs to sorting out your claim, they make it so easy. Can’t recommend then enough! Reviewed on: 1st June 2023

Does anyone believe all these reviews are genuine?

Reviewers only leave a review for this company. Some reviewers have left two 5* reviews only weeks apart. If it looks to good to be true... Reviewed on: 7th March 2023

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