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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2351 reviews)

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4.94

Based on 2,351 reviews, last reviewed 18th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

No feedback from company I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2351)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

The way it should be

Fortunately I haven’t had to test things properly with a claim yet, but the premise of cycling community shared risk and “fair share” is a winner for me. Reviewed on: 2nd October 2022

Awesome Vibe

Extremely prompt to pay when needed, straightforward signup, and all around awesome vibe! Reviewed on: 2nd October 2022

Great service

Smooth and quick set up process had nothing but amazing communication. Reviewed on: 2nd October 2022

Best bike insurance

No faff, easy to deal with and easy to customise cover to suit what I need . Reviewed on: 2nd October 2022

Amazing value

The best value insurance by far. Reviewed on: 2nd October 2022

Great value for money

I wanted third party insurance and nothing more. Lala offers this option for a snip! Reviewed on: 2nd October 2022

Simple & quick

A simple and quick answer to any question. Reviewed on: 2nd October 2022

21st century insurance

As a concept, this insurance product is intended to benefit its cyclist members, not the shareholders of the insurance company. I haven't had the misfortune to have to claim so this review is just for the product and the onboarding process. The language used is simple and clear. Even the fluctuating premium is well explained. This is specialist insurance that benefits a specific community, who are motivated to play by the rules. It's a virtuous circle that other parts of our culture should follow. Reviewed on: 2nd October 2022

Honest and broad cover

They make the breakdown of costs very obvious and make it completely clear what is covered by the insurance Reviewed on: 2nd October 2022

Super quick response time

I sent a message and got a response the next day via email. The service team seem to be on it and the overall look and feel of the insurance service feels trustworthy and reliable. Reviewed on: 2nd October 2022

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