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Leeds Building Society: Savings reviews

Name: Savings
Rating: 3.7 (46 reviews)

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3.83

Based on 46 reviews, last reviewed 4th Apr 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

11%

3 star

28%

Latest highest rating:

5

Been with Leeds Building Society since I was a child... Been with Leeds Building Society since I was a child (then Leeds and Holbeck ) Always friendly and helpful Reviewed on: 4th April 2025

Latest lowest rating:

2

Not great customer service slow to respond and stric... Not great customer service slow to respond and strict on their penalties Reviewed on: 10th September 2024

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About this product

Leeds Building Society savings reviews can help you to find out more about life at Leeds Building Society. How easy is it to contact Leeds Building Society? And how friendly are they? Our Leeds Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leeds Building Society Savings reviews (46)

Review of the Leeds Building Society, Savings:

Astounded by the independent award claimed

Astounded by the independent award claimed for best savings provider displayed on the leeds buildingsciety site. This society hardly ever comes up with savings rates to compare with others yet alone beat them. When they do their online application system is tiresome with, even after you have entered all your details, forms then also to be printed; completed then sent. If you fail to see a select option button on the final screen as my wife did recently for her ISA to be transferred in from another society there is no way to go back then select it. The documents they have prepared to be available for download, such as the applications, are not suffixed correctly so you yourself have to alter the file extent before you can open them. I have told them about this problem 2 years ago but they have not corrected matters so still are making the same mistakes. When you do have accounts with them they regularly unilaterally decide to close them then reissue those accounts as a new product. Unlike most other finacial companies they do not allow you to manipulate yourself any non-online accounts, it has improved more recently where you can send them a secure message to give instructions. Their secure message system is also not one of the best as messages can be sent but you do not have an inbox. They have been told about their failings but they seem unable to listen or understand they could possibly be at fault. Use them only if you need to or they have a better product than elsewhere then tolerate the defects. Reviewed on: 15th December 2018

Been with Leeds Building Society since I was a child...

Been with Leeds Building Society since I was a child (then Leeds and Holbeck ) Always friendly and helpful Reviewed on: 4th April 2025

Been with Leeds Building Society since a child.

I have been with Leeds Building Society since I was a child (formerly Leeds and Holbeck Building Society. The still have places where you can go in and sort out your savings. Always very friendly and trustworthy Reviewed on: 28th February 2025

Excellent customer service

Excellent customer service and advice Reviewed on: 31st January 2025

Been with them since I was a young girl

Been with the building society since I was a young girl. Always friendly and helpful and professional Always found them very personable and able to tailor accounts to my needs Reviewed on: 10th October 2024

Not great customer service slow to respond and stric...

Not great customer service slow to respond and strict on their penalties Reviewed on: 10th September 2024

Been with the Building society for over 60 years.

Been with the Building society since it was Leeds and Holbeck and I was a very young child (over 60 years). Always found them very professional and personable. Recently went to update my accounts to the best interest ones. Lesley was very informative and helpful at the Morley Branch Reviewed on: 31st July 2024

Good interest rate and service.

Good interest rate and service. No issues with application or after care. Reviewed on: 28th February 2024

Good customer service.

Good customer service. Quick to answer queries Reviewed on: 24th January 2024

I had recently lost my mother who had been caring fo...

I had recently lost my mother who had been caring for the past 10 years. I had opened a Savings account in order to receive my small inheritance from the sale of her house,which was being divided 5 ways between my siblings. I was very distressed during this time and staff showed me care and compassion by dealing with me sympathetically when I was very emotional, and took the time to listen and was a shoulder to cry on literally, providing me with a private room in which to sit. I couldn't have got through the difficult weeks of bereavement without the support from your wonderful and caring staff!! I cannot thank them enough! Reviewed on: 23rd January 2024

Amateurs

Put money into an isa for a one year fix. On maturity I wanted my money transferred to another company. Everything was set up to have money transfered with the new company. Leeds bs then sent everything to my current account blaming the new company for not informing them which is total rubbish. Investigation is on going. Don't deal with these cowboys! Reviewed on: 4th January 2024

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