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Legal and General: Life Insurance reviews

Name: Life Insurance
Rating: 4.03 (106 reviews)

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3.81

Based on 106 reviews, last reviewed 23rd Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

23%

13%

Latest highest rating:

5

Easy to use, easy to update policy and great price Easy to use, easy to update policy and great price Reviewed on: 14th October 2024

Latest lowest rating:

1

Do not put your trust in them Do not be lured by the glossy brochures and comfort inducing advertising, Legal and General do not want to help you or your family when your life is t... Read more Reviewed on: 23rd March 2025

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About this product

Do you want to find out what life as a Legal and General life insurance customer is like? Now you can! Read Legal and General life insurance reviews at Smart Money People to find out what other policy holders have to say.

Legal and General Life Insurance reviews (106)

Review of the Legal and General, Life Insurance:

Truly shocking communication, ignored and mistreated - AVOID.

Genuinely awful experience dealing with my Dad's life insurance with L&G, he was sadly diagnosed with a brain tumour that has drastically effected his life meaning he can no longer speak, walk or much else. My Dad originally contacted L&G on November the 24th of 2022 to get this resolved and almost 7 months later this is still not resolved. The last communication we received was on the 28th of March 2023, over 3 months ago now, raised a complaint on the 14th of June, CC'ing several different L&G emails and departments due to being ignored on each communication attempt, and have still NOT heard back. We received a 'We will get back to you in 7 days' email and almost 11 days later we have still NOT heard back. Please for the love of god respond to my mother's query so this can be sorted quickly, I am happy to remove this review if it is resolved quickly: Ref:1777027. I write this as a son who is about to lose his Dad at a very young age and your company has made this entire process stressful and in my opinion been incredibly insensitive throughout. Reviewed on: 27th June 2023

My experience has been wonderful with Legal and General

My experience has been wonderful with my account set up and setting up my life insurance plan Reviewed on: 4th September 2024

Good company

Good company, easy to work with. Reviewed on: 25th August 2024

Perfect fit for me

I had a very thorough assessment with curmstomer service to find the right cover, services and income protection. I have beenn insured for years now and got my yearly updates. Reviewed on: 25th August 2024

Haven't yet interacted with the customer service.

Haven't yet interacted with the customer service. Reviewed on: 24th August 2024

Excellent customer service and product range.

Excellent customer service and product range. Reviewed on: 24th August 2024

It was so simple and quick to get the right policy s...

It was so simple and quick to get the right policy set up and I had little trouble getting response to a query I had in the few months after starting. Reviewed on: 24th August 2024

A slick and straightforward experience

A slick and straightforward experience, which is just what you want Reviewed on: 24th August 2024

Great provider

I’ve been with Legal and General for several years and always got the best price with them and really easy to renew Reviewed on: 23rd August 2024

Great company!

Great company. Friendly and helpful. Reviewed on: 23rd August 2024

Reliable & Professional

Reliable and professional company Reviewed on: 23rd August 2024

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