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Lloyds Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.08 (142 reviews)

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2.04

Based on 142 reviews, last reviewed 7th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

Great car insurance Always there to help, they listen and act Reviewed on: 4th September 2024

Latest lowest rating:

1

NEVER USE THIS INSURANCE! NEVER USE THIS INSURANCE! What an absolute shocking service. Not sure where to begin. I was not at fault, got rear ended, called Lloyds, put through t... Read more Reviewed on: 7th November 2024

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About this product

Choosing your next car insurance provider can be difficult with so many on the market. Here at Smart Money People we collect Lloyds Bank car insurance reviews from genuine Lloyds Bank customers to give you some insight into what you can expect as a policyholder.

Lloyds Bank insurance products can be traced back to 1688, now offering a multitude of policies to cover a variety of needs, such as home, business, landlord and car insurance. With a range of cover options to suit various budgets and needs, could they have the perfect policy for you? Check out the Lloyds Bank car insurance reviews on Smart Money People to make an informed decision about your next provider.

What’s the most important aspect of a car insurance policy to you? Perhaps you simply want the lowest priced premium, or maybe you’d prefer to pay for some optional extras? Accessible and communicative customer service might be at the top of your priority list? Whatever your needs, read our Lloyds Bank car insurance reviews to see how existing customers rate their policies.

Have you had a car insurance policy with Lloyds Bank? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with Lloyds’ customer service? Did you have to make a claim, and if so, how well was it handled? Leave an honest Lloyds Bank car insurance review today.

Lloyds Bank Car Insurance reviews (142)

Review of the Lloyds Bank, Car Insurance:

Consistently terrible

They have been consistently terrible, my car was hit on the 31st of January and as of today (29 March) they have taken the courtesy car away from me a month ago (2nd March) and have not paid me a penny they agreed a figure and then decided that their independent assessor was wrong after agreeing it with me. I have now been told that after 8 weeks they will give me an answer in 4 weeks as to what is happening (so 12 weeks to get an answer), no returned calls and cannot be bothered that I do not have a car or the money to replace it. Terrible company that is a front for BISL Ltd and Covea insurance, just corrupt and they could care less about you as a customer. So my next attempt is a 14 day letter and then of too County Court let the judge decide. Reviewed on: 1st April 2022

Easy and good value car insurance

Good service and good renewal price Reviewed on: 22nd August 2023

DO NO USE

This is the worst experience I have ever had with an insurance company. We have made a claim- it has been over 7 weeks - still not sorted. I call often and the phone lines dont work, they transfer you to the wrong party, they do not communicated to all 4 companies they outsource the work to. I am trying to get a different rent car so we can go on holiday and I have had to call 10 times between Lloyds and the rent car company to 'approve this' - Lloyd's say they update the system and then they don't. On my 10th phone calls today and its still not sorted. Last week when I called they stated they couldnt even see my claim on the system!!! Stay far far away ! Reviewed on: 2nd August 2023

review for my expirience

whole year I didnt needed to used it(0 expirience with claiming) paid 80£ every month and last month they wrote me the letter and inforn me for some reniew (instead of calling, inform or something speak about the price) they inform me I will pay 190 per month ridiculous price. when I signed with a diffrent company for 700 with full cover and they didnt even offer full cover just a basic cover. Lady on phone horrible behaving. not recommending at all. Reviewed on: 27th June 2023

Shockingly bad experience

I would not recommend Lloyds car insurance to anyone. Really bad experience. No communication with customers, non existent customer services... They increased my premium by tenfold, done nothing to explain why. Had so many issues with my claims and dealing with their underwriters, and accident repair garages.. LV are only available Mon to Fri 9- 5. They don't deserve even 1 star, just zero. Reviewed on: 21st June 2023

Bank Security Risk

With 3 weeks to go before my existing insurance runs out, I contacted Lloyds insurance for a quote and to give details that I had now retired and as such, I was doing less mileage. We decided that they shouldn’t renew the policy when it ended. A few days later, I received an email that my now closed Lloyds business bank account had refused their request for £1.44 ( apparently an increase as I was now retired.) The important thing to note is that they would have taken this money without my knowledge had my Lloyds account still been in use. When I complained to the insurance company, they said I wasn’t properly insured anymore because I’d now retired and just asked me to pay it over the phone.. I asked them to email me an invoice which they refused to do before writing off the amount. Of course, £1.44 is neither here nor there but it could have been £144 or £1440. The point is; They would have taken this money without my knowledge and without my permission just because I banked with them and they have absolutely no right to take money from my bank without my permission. BE WARNED!!! Reviewed on: 28th May 2023

Avoid this company

Did fully comprehensive unfortunately had an issue on motorway and had soo many 1 hour calls then lead to a legal advisor twice being told should have cover then told would not receive a penny with no emails to explain. Nightmare, will dispute but told could take at least 8 weeks!!! Reviewed on: 23rd May 2023

Shocking

So I ask for a quote for my car insurance wow Lloyd's? My insurance with hastings is 680 pounds a year third party fire and theft.lloyds quote was 1200 pounds a year fully comp or 2600 a year third party fire and theft that's pure theft from Lloyd's wow how can they be so much more expensive and why is third party more than twice as much as fully comp.so I asked Lloyd's they said some off the providers they use don't do third party fire and theft so they over quote so you dont except wtf... Reviewed on: 16th April 2023

Car insurance

I had my car stolen and needed to go through Lloyds car insurance to sort new keys etc. The service I have received has been shocking, I’ve been on hold for over an hour on many occasions. Passed to different departments, they sub contracted my claim out. I was without a car for three weeks. They ignore emails and don’t reply, do not use if you want a reliable and good service. I’m in the process of going through a complaint and it takes a month for them to give an outcome says a lot! Reviewed on: 11th April 2023

Worst car insurance AVOID!!!!!!!!!

The worse customer service I have ever received, no calls....., I have had to ring them every day!!! On hold for a minimum of an hour per call!!! Requested a manager numerous times, but no call back Had an email offering me £25 for the cost of my calls and shut the complaint without even speaking to me!!! Don't know where my car is, noreplacement car on day 4 SHOCKING Please Avoid Reviewed on: 4th April 2023

I have insurance with them

As title states I have car insurance through them and it does the job I need it too Reviewed on: 3rd April 2023

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