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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.51 (141 reviews)

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2.48

Based on 141 reviews, last reviewed 27th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

22%

11%

12%

48%

Latest highest rating:

5

Lloyds Bank Lloyds bank is a great place to bank and the technology they use within the branches, on mobile, and for the website has drastically improved my commu... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

There business banking account is shocking compared... There business banking account is shocking compared to others and they charge £8.50 a month which is most than others , zero interest given , zero too... Read more Reviewed on: 27th October 2024

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Lloyds Bank Business Banking reviews (141)

Review of the Lloyds Bank, Business Banking:

What am I paying for ?

I pay a monthly fee, but not sure what I am paying for ? Reviewed on: 20th January 2016

Average

I've had our SME banking with Lloyds since we launched in 2009. On the whole, the service is ok - but it can be lacking quality interaction which is important when something complicated / issues crop up. Reviewed on: 3rd June 2015

Not Bad

They can be quite helpful so long as you don't let yourself be talked into anything you don't want. The last time I went the advisor pointed out that a unit trust I was paying into was performing really badly and suggested I should cash it in or transfer to something else (even though it was one of their own products). If you feel you could do with a bit of a financial shake up go ahead and listen to what they have got to say, but I would advise you to then go home and consider everything before signing on any dotted lines. Reviewed on: 28th April 2015

Far from horrific and far from great

It's sometimes feels quite difficult to get simple things resolved. Definitely not a bad service, but much room for improvement. Reviewed on: 20th March 2015

not convenient for my 24hour digital marketing company

No dedicated business telephone number over the weekend. There was fraud activity and I couldnt speak to anyone. Also took me far too long to access internet banking due to bad system errors. Reviewed on: 10th February 2015

I'm looking for a new bank.

I was assured my business account would be switched in 10 days. 7 weeks later lloyds are still calling me to ask about share allocation. Reviewed on: 21st December 2014

Lloyds are helpful and have gone out of their way to help with foreign currency bank accounts and preferrential rates recently.

I am currently happy with the services and support provided by Lloyds however I would be open to discussing services with other banks/providers. Reviewed on: 12th November 2014

As long as you require no assistance then they are OK (no money has mysteriously vanished from account, etc). BUT, getting in touch with them in any way other telephone is impossible.

As long as you require no assistance then they are OK (no money has mysteriously vanished from account, etc). BUT, getting in touch with them in any way other telephone is impossible. When I first opened the account I had a voicemail from their local business advisor. I called back and left and message but never heard from them again. Recently I needed to open a Euro account alongside my Sterling account. I wanted to check some details so went to their website. I had some more general questions so I looked for an email address as I was out of the country at the time. All I could find was a web form to complete and somebody would then apparently call me. I didn't want this as I was in Turkey on a course and rates to receive a call there are quite high. But with no other option I completed the form. Unfortunately each time I tried to send it came up with an error. I looked again for an email address. I strangely found a whole page where the business team celebrate the benefits of email (Did you know that 78% of small business find using email a great way of saving time?!); but no email address of their own! So, I took to Twitter. (Why have a Twitter account but not an email address?!?!) I messaged them and after 3 days (and chasing twice) I got a message asking for me to DM them my telephone number. I explained (in less than 160 characters!) that I was out of the country and needed an email address. I'll save you the long version of this story (honestly, this is the short version!!) but what happened for the next two weeks was random members of their staff asking for my telephone number, me telling them I'm out of the country, me asking for an email address, them calling me by surname, asking for my number, me explaining I'm out of the country and needed email... etc After around 20 posts and messages backwards and forwards they still hadn't given me an email address. They claim it's because they cannot discuss account details over email. I only wanted some general questions answered! And, surely it's as secure or unsecured as Twitter for answering general queries?!! (except you can actual send a proper question and get a proper reply, unlike the 160 character limit on Twitter!!). They then stopped sending any replies. Several days later I had a call from somebody in the business team about setting up a Euro account. She had no knowledge of the lengthy Twitter conversation, and general pain I'd had to get to that point. We went through the motions and then she was finally able to able to the very simple questions I had 1) What is the charge for having a Euro account? 2) What is the charge for making payments/transfers from the Euro account? So, the general mess of their 'communications' (!!) team made me re-evaluate my choice of business bank. Incidentally, during the Twitter mess I posted a message with the other three major banks included, along with Lloyds. All of the other banks replied and said they would be happy to take my business, Lloyds didn't even reply! So, still not sure which one I'm moving to but I'm going to move to another bank and open a Sterling and Euro account there. I've actually been with Lloyds as a personal customer since I was 13 years old (25 years!!). They have always been a very traditional bank and behind the times when it comes to technology. That said, in 2014 I would have expected them to have that crazy new invention - 'email'!!! Reviewed on: 11th November 2014

Would not accept my application for a Business account :-((

I believe Lloyds to be a Great bank. I am sad that they have chosen not to accept our application. I can only be honest and true to myself and the company and push on forward. With Respect & Regards The Asset Seduction Group Limited ps DARE TO BE DIFFERENT :-) Reviewed on: 10th November 2014

Ok, but things could be simpler!

I've had my business account with lloyds from start-up to now >£5m turnover. I have seen some good changes, but still a bit of a feeling that things get lost in such a big bank. Reviewed on: 27th October 2014

One size fits all banking

I run a small business and have my banking account with Lloyds. I don't have a relationship manager, so go into the call centre when I need help. This doesn't help with continuity as I've had the need to contact them multiple times re the same issue. It takes a while to bring the new person up to speed. Reviewed on: 18th October 2014

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