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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.54 (145 reviews)

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2.52

Based on 145 reviews, last reviewed 8th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Opened my business account took them 8 weeks to sort... Opened my business account took them 8 weeks to sort my account out and send my card . However card reader hasn’t been sent, since September have no a... Read more Reviewed on: 8th December 2025

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Lloyds Bank Business Banking reviews (145)

Go out of thier way not to help!

Took 40 minutes and 4 people to give me another contact number! Spoke last week re a complex issue that they couldn't answer, told me they would ring back in 10 mins, 3 days and still no contact... No dedicated relationship managers any more, only call centres that take for ever to answer your call and then have no in depth knowledge of your business. Seems they dont like small businesses any-longer. 0345 # costs 55p from Vodafone, beware of calling them unless you have a bundle for 0345 numbers.. Think they drag out length of calls to take share of call cost. I'm off with my half a million to mMetro bank who are face to face and are open 8-8 every working day. Think Lloyds are heading for the scrapheap. Reviewed on: 2nd December 2016

Polite people, but they can't fix things that don't work

From as soon as I started trading my business bank has not accepted incoming payments. I now have over £4,000 sitting with clients waiting to be paid into my account, but it just bounces. When I make a test payment from my personal account, that doesn't work either, so it's not my clients' fault. Every time I ring up (four so far) people apologise nicely, and say that the technical team are looking into it and will ring me back. They don't. This has been going on for over a month. Don't touch this bank. They are wasting loads of their and your time and money apologising on the phone instead of fixing whatever is wrong. Reviewed on: 21st November 2016

If you are in a hurry to open a business account go elsewhere!

I have been in contact with Lloyds Bank for over 3 weeks in an attempt to start up a business account. My last contact promised that a Business account Manager would be in touch with me iminently. This did not happen. This morning I got an interview with one of their competitors straight away. Lloyds attitude seems to be one of complacency! Reviewed on: 17th November 2016

Friendly staff and easy online banking: a great business current account.

Clear and easy online banking and international payments both in and out. No issues in almost 5 years of having my account. Reviewed on: 14th November 2016

Very Poor Business Customer Service

One Business telephone operator put my account on stop, due to a change in the business. I wasn't given the opportunity to explain the situation over the phone or the opportunity to provide supporting evidence at all. I even said that my experience with Lloyd's was good and that this telephone call and lack of any level of customer service would be my reason for issue. Within the hour I went into the local branch, explained the situation to the Branch Bank Manager who unfortunately had no control of the business banking, I closed the account and the Branch Manager apologised for the poor customer service and said they were sorry to loose my business. Reviewed on: 11th August 2016

Great Service

Opening the account was quick and easy. Staff were very helpful and emails are sent to you to download the new business app which is brilliant and straight forward. I am going to enjoy working along side them with my business. Reviewed on: 29th June 2016

Always able to talk to an advisor about my business account without appointement

Suits my daily needs, reasonable business fee. Lots of extras available to make banking easier Reviewed on: 16th February 2016

Easy access

We have easy access to our account and do most of our banking online. As a little aside, mortgages for foster carers would be better. Reviewed on: 12th February 2016

Ok overall

Would like a sole point of contact and a more personal service. Ease of use and 24/7 access of our business account are plus points. Reviewed on: 12th February 2016

Day to day

Lloyds provides D+S With full business banking. Access to personal consultants helps. Reviewed on: 12th February 2016

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