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M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.83 (96 reviews)

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1.61

Based on 96 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

74%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

2

Additional fees all the time Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting... Read more Reviewed on: 23rd September 2024

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About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

M&S Bank - Marks and Spencer Car insurance reviews (96)

Review of the M&S Bank - Marks and Spencer, Car insurance:

Good service

Very happy with the service and feel it's a company I can trust. Reviewed on: 22nd August 2016

CANNOT DOWNLOAD MY POLICY

PAID IN ADVANCE FOR ANNUAL POLICY AND NOW CAN'T DOWNLOAD MY POLICY Reviewed on: 25th November 2022

Complete failure to keep promises

Was told I would have to wait 3 weeks for a replacement windscreen. When I spoke to customer services they constantly interrupted me and said there was nothing they could or would do dispite promises made both in the policy and previously on the phone. Useless, avoid Reviewed on: 25th August 2022

Unable to add 2nd vehicle online

I purchased a 2nd car and needed to add it to my insurance. (No issues with the policy before, but then I have never claimed on it!) I attempted to get a quote for the 2nd car online - this was late on a Saturday night after purchasing the car - surely, it should be a simple task to add the reg and details to update the policy, right? Nope. Couldn't find it on the site, so went to their chat: "Agent: If you need to add any additional cover to your policy such as a second vehicle, please contact one of our Customer Service Representatives. ... If you require assistance, you can contact one of our Customer Service Representatives by calling 0344 412 2157." Called the number. Obviously the office is now closed - so I am unable to insure my new vehicle until at least 10am tomorrow. WHY can't this simple addition be automated? WHY do I need to speak to someone? Really poor. Granted the premium is cheap but now I see why. Reviewed on: 26th February 2022

Utter crap AVOID AVOID AVOID

Taken money for a cancled policy . Lost the compansation ,by pay in to wrong account . Told it my falt i have to track it down . AVOID AVOID AVOID Reviewed on: 16th February 2022

Car insurance

They took my money before my renewal date I cancelled it now they have kept me hanging on for weeks to get MY MONEY back terrible company and even worse customer services. DONT GET INVOLVED WITH M&S CAR INSURANCE.. BOW ZERO TATINGS Reviewed on: 7th February 2022

Incompetent

My car hit whilst parked legally 5 months ago, which they declared a write-off without looking at the damage. They are deducting the excess because they don't know who's at fault?! The claim has still not been paid and keeps getting passed to different organizations that don't honor the value already agreed to, current down about £700 from what was originally agreed. Nothing happens without chasing everyone involved constantly. Reviewed on: 4th February 2022

Charges for everything

Charged for change of address, change of reg number and then, when I sold my car, wanted to charge for change of vehicle. I was told that the current underwriter didn’t quote for my new model! So, of course, there was an admin fee to change the vehicle. As a result I insured my new car with the insurer who had provided the drive away cover (who also quoted a cheaper price) . I cancelled the M&S policy and, guess what, was charged TWICE for the cancellation- once the M&S ‘admin’ fee and once the underwriters ‘admin’ fee. In all I paid £100 in admin fees on top of my policy. Reviewed on: 29th January 2022

Fees for everything!!!!

For every change (including change of address) you want to make to your policy, they charge £25!! And they don't make this aware to people when they sign up. With other insurance providers those would have been free. Reviewed on: 16th December 2021

SHAMBLES

Second year of insurance with M and S However on Monday 22/11 had a back end crash .Everything was going great when I reported it until it went through to the next stage showing as I was at Fault ,which of course I wasn’t. This of course caused a delay until that was sorted Now Thursday 3 1/2 days later repair shop rings to arrange for my car to go in .But in the original conversation the insurance guy told me ,cos bumper hanging off my car is classed as UNDRIVABLE But the repair document is not showing this so they want me to take it in when it is supposed to be picked up dud to it being undrivable. You can’t make this up a total shambles after the trauma of n accident Think the service has been slapdash ,maybe that’s too good a word for it Will defo think twice about renewing Think this is the WORST service had from any previous insurance companies Reviewed on: 25th November 2021

Shocking

Took 3 days to recover my car, incurred a parking fine as result of this. I had to instigate communication as recieved very little from M&S, their underwriter and accident repair. Waited 2 weeks to be advised that my car is a write off. Have made numerous complaints and feel as if I have wasted my time. Not even a manager was free to speak with me. No communication at all, so I wouldn't bother to attempt to choose M&S as your preferred insurer as they do not seem to take any responsibility. Reviewed on: 16th August 2021

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