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M&S Bank - Marks and Spencer: Home Insurance reviews

Name: Home Insurance
Rating: 2.84 (44 reviews)

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2.35

Based on 44 reviews, last reviewed 15th Jan 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

34%

14%

48%

Latest highest rating:

5

Got contents only home insurance. Got contents only home insurance. Very comprehensive policy, easy to understand. Never needed to make a claim (thank goodness!) so no idea about perfo... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

I just received my renewal quote over 40% more I just received my renewal quote after I had not made any claims for many years and it is over 40% more than last year. I will certainly not stay with... Read more Reviewed on: 15th January 2025

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About this product

Before committing to a new home insurance policy, do your research to ensure that the provider is suitable for your needs. We collect Marks & Spencer home insurance reviews to help you make an informed decision when choosing your new provider.

Marks & Spencer is underwritten by Aviva to provide home insurance, with both buildings and contents cover available. Choose between Standard or Premier levels of cover depending on how robust you want your policy ...

M&S Bank - Marks and Spencer Home Insurance reviews (44)

Review of the M&S Bank - Marks and Spencer, Home Insurance:

Cancelled my policy without any prior notification a...

Cancelled my policy without any prior notification and demanded a settling payment for the privilege. Reviewed on: 20th December 2024

I just received my renewal quote over 40% more

I just received my renewal quote after I had not made any claims for many years and it is over 40% more than last year. I will certainly not stay with such a terrible company Reviewed on: 15th January 2025

My renewal price was 50% higher than last year despi...

My renewal price was 50% higher than last year despite making no claims or additions to the policy. One expects that the premiums will increase each year but i'm afraid a 50% increase is excessive. Reviewed on: 7th January 2025

Got contents only home insurance.

Got contents only home insurance. Very comprehensive policy, easy to understand. Never needed to make a claim (thank goodness!) so no idea about performance with claims. Only negative was their renewal price was much higher with no option to negotiate so went elsewhere to renew Reviewed on: 1st October 2024

Marks and Spencer’s home insurance was raised by nea...

Marks and Spencer’s home insurance was raised by nearly £300.00 per annum totally wrong with no reason why and spoke to a representative on phone who really didn’t care ! So obviously took my insurance elsewhere please check and be careful what you sign up for not a good brand for us disgusted by their not caring attitude would not recommend really bad has put me off any services they offer Reviewed on: 24th September 2024

Put my policy up by 45% at renewal

Put my policy up by 45% at renewal Reviewed on: 4th September 2024

Great value

I have had home & contents insurance with M&S Bank for several years. The premium is low and has gone down every year, although there is a lot included. I haven't had to make a claim, though, so I don't know how good they are on that. Reviewed on: 23rd August 2024

Precise, easy to follow website.

Precise, easy to follow website. Trusted family name and have been with them for years. Reviewed on: 23rd August 2024

M&S home insurance trying to dismiss my claim.

Our shower tray became damaged accidentally. I have paid for enhanced accidental damage cover but M&S home insurance, underwritten by Aviva, are trying to avoid honouring my claim. This I find so unacceptable. So disappointed. I will not be renewing my policy. Reviewed on: 26th April 2024

3 months on from a small fire still awaiting resolution

3 months on from a small fire and still awaiting full resolution from a company called Sedgwick who work with Aviva. Claim handler NEVER returns calls, having to sign up to multiple ‘portals’ left hand has no idea what the right hand is doing. When you call make sure you’ve put aside 45 minutes of your precious time. Latest renewal has jumped massively, I guess those of us living in normal areas are now paying for the clowns who buy property on riverbanks, Reviewed on: 26th March 2024

Renewals now a Rip Off

Been with them at least 10 years since think they were underwritten by HSBC but now sadly they use Aviva. This years Home insurance premium up 31.7%!!! Now switched to Churchill very similar cover and paying substantially less than previous year. We all know loyalty counts for nothing in world of insurance but lady on phone representing M&S did not even try to keep me as a customer and after 10 years would have hoped might even have asked basic qiestion like why i am cancell... Reviewed on: 19th January 2024

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