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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.53 (288 reviews)

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4.60

Based on 288 reviews, last reviewed 30th Jan 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

20%

Latest highest rating:

5

Great service! As a pensioner needing a mortgage, Mansfield BS has listened, helped and been encouraging over the past 15 years. My mortgage is now almost repaid. He... Read more Reviewed on: 30th January 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Finding the right mortgage product can be a daunting process. We want to make this simpler for you. Our Mansfield Building Society mortgage reviews can give you valuable insight into life as a customer.

Mansfield Building Society is an independent mutual, offering a range of mortgage products. Before taking out a mortgage, always be confident with the terms, conditions and interest rates of the product. If you’re unsure, contact the lender or an independent advisor to discuss the options available to you.

Are you considering Mansfield Building Society as your mortgage lender? Learn more about the lender by reading the reviews on Smart Money People. Find out how satisfied borrowers have been with their mortgage products. Learn more about the Society’s level of customer service. Find out the pros and cons of Mansfield Building Society mortgages from the genuine experiences of others.

Have you got a Mansfield Building Society mortgage? Share your experience with others by writing a review. Together, we can help people like you make better financial decisions. Tell us about the application process: did the Society support you throughout it? Have you been satisfied so far with your mortgage product? Does the Society keep you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write a Mansfield Building Society mortgage review today.

Mansfield Building Society Mortgages reviews (288)

Review of the Mansfield Building Society, Mortgages:

Friendly, answer the phones quickly or just an email...

Friendly, answer the phones quickly or just an email away. Had mortgage with them for 6 years. Reviewed on: 20th December 2024

The best customer service and wonderful provider

As a first time buyer, with a shared ownership mortgage, I couldn't recommend Mansfield BS more. Every query has been answered quickly and remortgaging was so easy with them. They are so competent and helpful. If their rates were more competitive I never would have left. Thank you for being a great provider over the last 5 years. Reviewed on: 26th September 2023

Product Transfer

Have been a very happy customer with Mansfield. Staff are friendly, helpful and knowledgeable. My only complaint was having my new mortgage payment come out today but have had no notification of the new amount prior. Given the increase it would have been good to have had a letter or email prior to the payment going to have planned for the big increase. Reviewed on: 26th September 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Our process is to contact all borrowers prior to any amendments to their monthly repayments whether that be when they reach the end of their current product or following a change to the Society's Standard Variable Rate where any variable rates may be affected. Please contact us on 01623 676349 or email [email protected] and we will be able to look into the circumstances for you. Response date: 28th September 2023

Excellent Service

Thankyou for the time that you managed my mortgage. I only changed as I was able to get a much better deal with a different mortgage provider which suited my income at this testing time of interest rate increase. Every dealing I have had with you has been professional and excellent customer service, particularly Evan who has supported me through the standing order changes with each interest hike. Thanks Reviewed on: 13th September 2023

Personal and supportive service

The team were honest, open and really supportive throughout the application process. Every person I dealt with was professional and wanted to find the best solution for my needs. My chain would have collapsed without their support- would 100% recommend. Reviewed on: 30th August 2023

Great lender

Offered me more money than any other lender I contacted which meant that I could purchase the property I wanted, before coming out of the fixed term they offered other options, good communication, would definitely recommend Reviewed on: 25th July 2023

Really helpful personable approach

We have just secured our mortgage with Mansfield and have to say we were very impressed with the professional, yet personable approach. We actually felt like we had a dedicated team just working for us who kept us infirmed at every step and reassured us when things weren't going so straight with our purchase. A genuine lovely team who made the stressful process of buying a house a bit easier. Reviewed on: 18th July 2023

A happy customer

Highly recommended, great rates, great communication and great customer service. Thank you Mansfield Building Society Reviewed on: 14th July 2023

Excellent service

Very professional and helpful. At every stage it was possible to contact a member of staff directly. It made a refreshing change dealing with professional human beings rather than faceless “systems”. One of the finest examples of real customer service that I’ve encountered in a long long time. All credit to your staff and your company culture, Mansfield! That’s how it should be done! Reviewed on: 13th July 2023

Perfect Service

The Mansfield have been excellent with all our mortgage requirments, nothing is too much trouble and the rates are very competitive contacting before the latest deals finish and offering diffrent oprions to renew a new deal. Even letting us know when we have made too many overpayments so we dont incure more costs, would recommend to anyonew to give them a go. Reviewed on: 10th July 2023

Choose The Mansfield

We have had a great experience with the Mansfield Building Society. The staff were always available to speak to and provided excellent advice and support. Reviewed on: 8th July 2023

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