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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.53 (455 reviews)

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4.53

Based on 455 reviews, last reviewed 1st Jul 2026

57% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

It's has been very easy to ask questions and get cle... It's has been very easy to ask questions and get clear answers, everyone is very polite Reviewed on: 1st July 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Review Mansfield Building Society: Mortgages now

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Mansfield Building Society Mortgages reviews (455)

Customer Service

Incredible staff - always willing and pleased to help - not one surly response/manner in the years I was with Mansfield - when the staff said they would do something - you could take it as done. Reviewed on: 19th October 2022

A building society you can actually get a answer from

I had a 2 year fixed mortgage plan which ended during the on going economic pandemic!!! Unfortunately Mansfield weren’t able to match a different provider. Shame because I had no other reason to leave Reviewed on: 14th October 2022

Very efficient

I requested a rate review and it was simple and very efficient. Reviewed on: 11th October 2022

No issues at all

Mansfield was the only lender that would lend me enough to buy my first home. Am very grateful and never had any issues with anything - always felt like I was dealing with real and friendly people instead of call centres etc Reviewed on: 4th October 2022

10 years problem free

The initial process of setting up my mortgage took quite a long time. I believe the underwriting at Mansfield BS is (or was) still quite manual and not reliant on credit scores. I stayed with MBS for 10 years and didn’t experience any issues. The only reason I didn’t stay when I moved house was that I secured a much lower rate through a broker. My only issue was that I was unable to change my payment date easily which should have been a simple request. Reviewed on: 3rd October 2022

glad I found Mansfield

Always efficient and helpful - provides mortgages some others do not, especially to those over retirement age. Reviewed on: 3rd October 2022

The best

If it wasn’t for Mansfield been understanding and allowing for two extensions we wouldn’t have a mortgage they are the best people Reviewed on: 23rd September 2022

Took a long time to arrange the mortgage but admin has been ok

It took nearly nine months to arrange a discount rate mortgage with the Mansfield despite using an experienced broker. I think the process could have been improved by using a dedicated portal with a clear set of requirements at the start rather than multiple requests and re-requests over an extended period Reviewed on: 21st September 2022

Always up to date

I always know exactly where I am with Mansfield. They are brilliant at communications Reviewed on: 20th September 2022

Great customer service

Mansfield contacted when my deal expired to ensure that if I were going to struggle with the new monthly amount to contact them and potentially work out a plan, end of year accounts were sent out in good time overall very happy I used them Reviewed on: 14th September 2022

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Mansfield Building Society: Mortgages reviews

57% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Mansfield Building Society: Mortgages now

Mansfield Building Society Mortgages reviews (455)

Customer Service

A building society you can actually get a answer from

Very efficient

No issues at all

10 years problem free

glad I found Mansfield

The best

Took a long time to arrange the mortgage but admin has been ok

Always up to date

Great customer service

Review Mansfield Building Society: Mortgages now

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