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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (349 reviews)

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4.64

Based on 349 reviews, last reviewed 7th Aug 2025

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Great all round service and processes Overall, everything ran really smoothly, however when I did encounter a couple of hicups the team at Mansfield were great and went over and above to g... Read more Reviewed on: 7th August 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (349)

Trapped in a difficult deal

Initially the deal I had was good, but after a few years of faithful custom, I was cornered into a very unsuitable deal with huge early repayment charges. It had me completely trapped. It was part of my motivation to sell. Reviewed on: 28th April 2021

Reply from Mansfield Building Society We’re sorry to hear that your experience has not been a wholly positive one and we take feedback like this very seriously. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 29th April 2021

Extremely poor service and communication

7 months down the line and we have still not been able to draw down the money that was promised to us in the first week. Reviewed on: 21st April 2021

Reply from Mansfield Building Society We’re sorry to hear that your experience has not been to the standard that we would expect. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 22nd April 2021

Great company

We had a really hard time getting a mortgage as first time buyers. Mansfield took the risk of taking us on and for that we thank them. Only reason for leaving is because we managed to secure a better deal 2 years later. Reviewed on: 13th April 2021

Excellent from start to finish

The whole experience was excellent from start to finish. MBS literature and correspondence was clear and precise showing monthly and yearly payments and early settlement options. Reviewed on: 13th April 2021

Service in adversity

Of course we had the most severe wave of COVID infections going on while we were trying to get the mortgage arranged. In spite of this we managed it in time and we are very pleased with the result, Many thanks to everyone involved from Mansfield BS. Reviewed on: 31st March 2021

All good

I have found Mansfield very reliable. I was impressed that account managers would contact me directly and discuss my requirements. Reviewed on: 10th March 2021

Generally good, but could do much better.

Very friendly and efficient staff (once the initial purchase had gone through). The process to obtain the mortgage was tortuous - there was a minor amendment required to the lease (4 pages), and the Society's legal team took about 10 days to turn it round before the mortgage could be approved. Had I been able to switch lenders I would have done so. Also, the fixed rates were very high. Reviewed on: 3rd March 2021

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 4th March 2021

Always a pleasure to speak to them

They were great from the start to finish and have always been so helpful assisting us. Thanks Reviewed on: 2nd March 2021

Always available when I contacted them

Helpful and efficient service. Clear information Reviewed on: 23rd February 2021

Excellent mortgage advisors and customer service

The mortgage advisors are great, offering a great service and follow up. I think some of the mortgage offer requirements for my solicitor seemed excessive but overall I would recommend. Not the most competitive in terms of rates but you actually deal with real human beings who are compassionate and effective. Reviewed on: 18th February 2021

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