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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.55 (315 reviews)

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4.61

Based on 315 reviews, last reviewed 15th Apr 2025

35% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

72%

20%

Latest highest rating:

5

common sense approach, service oriented!! Good to be able to discuss with service department plus underwriters. Only issue was that could not open offer letter with password, had to wait for p... Read more Reviewed on: 15th April 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Finding the right mortgage product can be a daunting process. We want to make this simpler for you. Our Mansfield Building Society mortgage reviews can give you valuable insight into life as a customer.

Mansfield Building Society is an independent mutual, offering a range of mortgage products. Before taking out a mortgage, always be confident with the terms, conditions and interest rates of the product. If you’re unsure, contact the lender or an independent advisor to discuss the options available to you.

Are you considering Mansfield Building Society as your mortgage lender? Learn more about the lender by reading the reviews on Smart Money People. Find out how satisfied borrowers have been with their mortgage products. Learn more about the Society’s level of customer service. Find out the pros and cons of Mansfield Building Society mortgages from the genuine experiences of others.

Have you got a Mansfield Building Society mortgage? Share your experience with others by writing a review. Together, we can help people like you make better financial decisions. Tell us about the application process: did the Society support you throughout it? Have you been satisfied so far with your mortgage product? Does the Society keep you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write a Mansfield Building Society mortgage review today.

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Mansfield Building Society Mortgages reviews (315)

Ok but very slow

Recommend by our IFA but what should have taken 3-4 weeks took over 10. I realise that there pandemic affected everything but the delay and inability to be able to contact anyone or get a progress report caused considerable stress. Reviewed on: 23rd November 2020

Reply from Mansfield Building Society Thank you for your feedback, as you rightly say the Coronavirus pandemic has affected service levels, not just in the work we do but in the supporting services that we use to help progress your mortgage application with us. We’re sorry that the delay caused you some stress and would like you to contact us directly to share your experience so we can use your feedback to find ways we can improve. Response date: 25th November 2020

Their customer care beats all of the bigger financial institutions

My experience with Mansfield has always been excellent. They are professional efficient but also kind and personable which is lacking in their larger competitors. Reviewed on: 18th November 2020

poor customer service

I always thought MBS customer service was good but not now.Emails and phone calls not answered and promised deadlines not met Reviewed on: 13th November 2020

Reply from Mansfield Building Society Thank you for your feedback, we're really sorry that we did not meet your expectations on this occasion. Please contact us on 01623 676340 or email [email protected] and we will look into your circumstances for you. Response date: 16th November 2020

Good old no-nonsense building society

As older buyers, it was quite difficult to get a mortgage. We finally got one with the Mansfield BS - the rates were good, and we have found the customer service throughout the short life of the mortgage (now paid off) excellent. Reviewed on: 6th November 2020

Interest Only Mortgage

Very satisfactory. I have found Mansfield to be very efficient and helpful especially at this time of Covid. I needed an interest only mortgage at a fixed rate for 2 years in order to buy a property whilst I sold my previous one, which took a year. In that time the interest rate was extremely satisfactory and once the my property was sold and the 2 years was over I was able to pay off the mortgage. If I ever needed another mortgage I would certainly consider going to Mansfield. Thank you Reviewed on: 4th November 2020

Great and considerate service

Easy to contact and friendly help and advice when needed. Reviewed on: 28th October 2020

Familly Buy To Let Mortgage

Very good flexible lender - Took a little longer than normal due to Covid 19 All in all a good experience Reviewed on: 26th October 2020

Efficient service experienced.

The people I dealt with were friendly and efficient. No problems experienced whatsoever, and I like the idea of interest only mortgages and that few lenders provide these days. Reviewed on: 29th September 2020

Straightforward to deal with

Easy process and kept me informed of developments. Reviewed on: 29th September 2020

Self build barn conversion

Despite all that’s happened with Covid-19 our mortgage was offered on the day the UK closed down - Mansfield Allowed us to extend the offer during lock down and then swiftly reopened the application after The extended period once’s all relevant financial checks had been confirmed we completed in Several weeks Mortgages Do take time - with Mansfield it was easier and always communicated with us Reviewed on: 10th September 2020

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Mansfield Building Society: Mortgages reviews

35% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Mansfield Building Society: Mortgages now

Mansfield Building Society Mortgages reviews (315)

Ok but very slow

Their customer care beats all of the bigger financial institutions

poor customer service

Good old no-nonsense building society

Interest Only Mortgage

Great and considerate service

Familly Buy To Let Mortgage

Efficient service experienced.

Straightforward to deal with

Self build barn conversion

Review Mansfield Building Society: Mortgages now

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