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Mansfield Building Society: Mortgages reviews

View other Mansfield Building Society products
4.53
Based on 455 reviews, last reviewed 1st Jul 2026
57% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
19%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

It's has been very easy to ask questions and get cle... It's has been very easy to ask questions and get clear answers, everyone is very polite Reviewed on: 1st July 2026
Michelle's avatar
Michelle

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026
Fred's avatar
Fred
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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (455)

Good service

4
I’m really pleased with your service thank you Reviewed on: 2nd March 2023
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Mansfield Member Feedback

Friendly, knowledgeable people and easily contactable

4
Never a problem to deal with. We left simply because we were offered a better deal with the bank where our current accounts are held. We did find the admin burden when previously remortgaging with you onerous but I know you were seeking to improve that already. Reviewed on: 25th January 2023
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Mansfield Member Feedback

One of the few who catered for my needs

4
There are very few BTL Family mortgage providers. The Mansfield provided a competitive rate and underwriting was done on a manual basis not "computer says no" arrangement. They only raised rates when they had to and overall their service was more than acceptable. Reviewed on: 23rd January 2023
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Mansfield Member Feedback

New Mortgage Application

4
Very good process from start to finish. Took a little longer than I would have liked with arranging a valuation, but on the whole as painless as can be with these things. Reviewed on: 29th November 2022
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Mansfield Member Feedback

Retired couple no hassles

5
We were over 60 when we took out our mortgage. No problems ever and good communication when required Reviewed on: 25th November 2022
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Mansfield Member Feedback

Nothing bad to say

5
I can’t say anything bad about Mansfield, customer service has been amazing. Communication though email is perfect. Only reason we left was due to high interest rate when looking for new rates Reviewed on: 23rd November 2022
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Mansfield Member Feedback

Self build mortgage

5
The Mansfield have been easy to interact with (always pick up quickly!), their stage release process has been easy to follow and monies have been released promptly. We’d recommend for any other self builder. Reviewed on: 18th November 2022
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Mansfield Member Feedback

Variable mortgage

4
Great for getting a mortgage post divorce at a tricky time. Great variable deals however unfortunately I couldn't find a fixed deal to suit. Great customer service..would be good to have online access to my account Reviewed on: 7th November 2022
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Mansfield Member Feedback

Easy

5
Efficient and easy to get support Reviewed on: 1st November 2022
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Mansfield Member Feedback

Very helpful, contactable and fair provider

5
I had never heard of them but a broker helped us find them when my wife's self enployed covid grants were making it difficult with High Street lenders. They were brilliant to deal with, easy to get in touch with and flexible around payment dates. Reviewed on: 26th October 2022
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Mansfield Member Feedback

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