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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (444 reviews)

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4.58

Based on 444 reviews, last reviewed 29th Apr 2026

39% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Good company if you have poor credit history Good company if you have poor credit history, thy have always been supportive but can be unflexible. However never will fault the as I wouldn’t have ... Read more Reviewed on: 29th April 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (444)

Helpful reps, clear instructions, good confidentiality procedures

It's a long time since we had a mortgage so had forgotten procedures. This was different as it is a buy-to-let, which we had never done before. Although an enormous amount of information was required, we were able to do this eventually and our adviser was extremely helpful. Our only complaint would be that sometimes responses were rather slow, but this mostly during lockdown, so appreciate it has been difficult. Reviewed on: 9th July 2020

Good

We were able to obtain a good self build mortgage and most things were very smooth. The rates for switching to an ordinary repayment mortgage were however several percentage points higher than other lenders, including building societies. Reviewed on: 7th July 2020

Great Customer Experience

Just very good from start of process to completion. Reviewed on: 3rd July 2020

Decent service

Only with you for a short period, I had no issues and anytime I needed to speak to someone, you were easy to get hold of. Reviewed on: 2nd July 2020

Helpful provider, but very high interest rates

With my situation(3 years credit history, gifted deposit from my wife who is on a spousal visa), Mansfield were the only provider that would give a mortgage. The process was simple and communication easy. Only area I could fault them on was the high interest rates that they charged. Reviewed on: 1st July 2020

Great service

Very helpful staff , good service but rates a bit high Reviewed on: 25th June 2020

Great service

Great service - just had a better deal elsewhere. I did ask to stay with Mansfield but they could not compete with the new mortgage offer I had. Reviewed on: 22nd May 2020

Interest Only Loan

2 year fixed rate Interest Only Loan Reviewed on: 30th April 2020

Slow application process and not competitive rates

The application process originally was very slow and we had to resubmit information many times. We have moved as you couldn’t offer a competitive rate and we have saved over £320 per month by moving. Reviewed on: 29th April 2020

Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll investigate this for you. Response date: 30th April 2020

Disorganised

One thing was asked for then another when everything could have been done at the same time. Very long winded asked more questions than any other company. Which had nothing to do with anything. Reviewed on: 24th April 2020

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Mansfield Building Society: Mortgages reviews

39% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Mansfield Building Society: Mortgages now

Mansfield Building Society Mortgages reviews (444)

Helpful reps, clear instructions, good confidentiality procedures

Good

Great Customer Experience

Decent service

Helpful provider, but very high interest rates

Great service

Great service

Interest Only Loan

Slow application process and not competitive rates

Disorganised

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Want to see more from Mansfield Building Society?

Insurance

Savings

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