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Mansfield Building Society: Mortgages reviews

View other Mansfield Building Society products
4.53
Based on 455 reviews, last reviewed 1st Jul 2026
57% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
19%
See only 3 star reviews
5%
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2%
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2%

Latest highest rating:

5

It's has been very easy to ask questions and get cle... It's has been very easy to ask questions and get clear answers, everyone is very polite Reviewed on: 1st July 2026
Michelle's avatar
Michelle

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026
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Fred
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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (455)

Mortgage for self build

5
Great customer service. Always easy to get hold of someone that was able to go over and above helping. Only leaving due to better rates with an alternative mortgage provider. Thank you for all your help! Reviewed on: 18th July 2020
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Mansfield Member Feedback

Helpful reps, clear instructions, good confidentiality procedures

4
It's a long time since we had a mortgage so had forgotten procedures. This was different as it is a buy-to-let, which we had never done before. Although an enormous amount of information was required, we were able to do this eventually and our adviser was extremely helpful. Our only complaint would be that sometimes responses were rather slow, but this mostly during lockdown, so appreciate it has been difficult. Reviewed on: 9th July 2020
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Mansfield Member Feedback

Good

4
We were able to obtain a good self build mortgage and most things were very smooth. The rates for switching to an ordinary repayment mortgage were however several percentage points higher than other lenders, including building societies. Reviewed on: 7th July 2020
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Mansfield Member Feedback

Great Customer Experience

4
Just very good from start of process to completion. Reviewed on: 3rd July 2020
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Mansfield Member Feedback

Decent service

4
Only with you for a short period, I had no issues and anytime I needed to speak to someone, you were easy to get hold of. Reviewed on: 2nd July 2020
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Mansfield Member Feedback

Helpful provider, but very high interest rates

4
With my situation(3 years credit history, gifted deposit from my wife who is on a spousal visa), Mansfield were the only provider that would give a mortgage. The process was simple and communication easy. Only area I could fault them on was the high interest rates that they charged. Reviewed on: 1st July 2020
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Mansfield Member Feedback

Great service

5
Very helpful staff , good service but rates a bit high Reviewed on: 25th June 2020
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Mansfield Member Feedback

Great service

5
Great service - just had a better deal elsewhere. I did ask to stay with Mansfield but they could not compete with the new mortgage offer I had. Reviewed on: 22nd May 2020
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Mansfield Member Feedback

Interest Only Loan

4
2 year fixed rate Interest Only Loan Reviewed on: 30th April 2020
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Mansfield Member Feedback

Slow application process and not competitive rates

2
The application process originally was very slow and we had to resubmit information many times. We have moved as you couldn’t offer a competitive rate and we have saved over £320 per month by moving. Reviewed on: 29th April 2020
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Mansfield Member Feedback
Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll investigate this for you. Response date: 30th April 2020
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