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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (350 reviews)

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4.64

Based on 350 reviews, last reviewed 12th Aug 2025

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

4

Customer Ser Customer service is very good, always keep me updated and responsive Reviewed on: 12th August 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (350)

Brilliant

The Mansfield building society made it possible for us to get on the property ladder and we thank them for giving us that opportunity. We would have stayed with them but unfortunately due to our circumstances of Staircasing our house to 100% they couldn’t help. Customer service always excellent when ever I needed to call and if they needed to let us know anything we always had plenty of notice to action any requests. 10/10 Reviewed on: 31st August 2021

Great people

Both while setting up the mortgage and during the period of the mortgage everyone at the Mansfield was very helpful. My disappointment was leaving and that was because the Mansfield has no flexibility in its rules. We were happy and wanted to stay, but the Mansfield were unable to offer a product which is on offer with them, but not to us. Rules are there as a guidance and should be used as such, not in concrete. The product which was on offer at the Mansfield we have taken elsewhere. Reviewed on: 25th August 2021

Later in life mortgage

Mansfield were one of the early ones with retirement mortgages. I had great service from them, I only changed to get a rolling retirement mortgage. Reviewed on: 19th August 2021

Difficult Times

it has been a difficult period but the staff at the Mansfield Building Society have always come through with a smile. Reviewed on: 13th August 2021

Very helpful staff, with a personal approach to communication. I really value their expertise and support.

I've received help from several good people at Mansfield. Sophie Cook, in particular, has provided tremendous assistance through a fairly prolonged and complicated situation. It's great to be able to contact real humans with real knowledge. Thank you! Reviewed on: 12th August 2021

Very good company to deal with

Very good company to deal with, excellent customer service, only left as found a better interest rate, other than that I would recommend Reviewed on: 9th August 2021

Fantastic building society.

I had been looking for months, with the help of the mortgage broker, and nobody was able to help me. I got in touch with the Mansfield purely by chance, and they couldn’t have been more accommodating or helpful. Really personable, polite, nothing was too much trouble – cannot recommend them highly enough. Reviewed on: 7th August 2021

Excellent service - great people to deal with

We were switching our mortgage from a major bank to Mansfield - who offered a mortgage product which our mortgage provider (for 25 years) could not match. Not only did the product fit our requirements but the society were a delight o work with through the application process. Our IFA as also very impressed. Being able to talk to an individual who knows your account makes all the difference. Reviewed on: 23rd July 2021

Really happy with service

Happy that they could help me to get a mortgage Reviewed on: 15th July 2021

Never had a complaint

At the time I required it this was a very competitive mortgage (interest only) and it made buying my house possible. Step into interest only with caution but when it’s right then the Mansfield is a very good provider. Reviewed on: 13th July 2021

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