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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (444 reviews)

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4.58

Based on 444 reviews, last reviewed 29th Apr 2026

41% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Good company if you have poor credit history Good company if you have poor credit history, thy have always been supportive but can be unflexible. However never will fault the as I wouldn’t have ... Read more Reviewed on: 29th April 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (444)

Friendly, knowledgeable people and easily contactable

Never a problem to deal with. We left simply because we were offered a better deal with the bank where our current accounts are held. We did find the admin burden when previously remortgaging with you onerous but I know you were seeking to improve that already. Reviewed on: 25th January 2023

One of the few who catered for my needs

There are very few BTL Family mortgage providers. The Mansfield provided a competitive rate and underwriting was done on a manual basis not "computer says no" arrangement. They only raised rates when they had to and overall their service was more than acceptable. Reviewed on: 23rd January 2023

New Mortgage Application

Very good process from start to finish. Took a little longer than I would have liked with arranging a valuation, but on the whole as painless as can be with these things. Reviewed on: 29th November 2022

Retired couple no hassles

We were over 60 when we took out our mortgage. No problems ever and good communication when required Reviewed on: 25th November 2022

Nothing bad to say

I can’t say anything bad about Mansfield, customer service has been amazing. Communication though email is perfect. Only reason we left was due to high interest rate when looking for new rates Reviewed on: 23rd November 2022

Self build mortgage

The Mansfield have been easy to interact with (always pick up quickly!), their stage release process has been easy to follow and monies have been released promptly. We’d recommend for any other self builder. Reviewed on: 18th November 2022

Variable mortgage

Great for getting a mortgage post divorce at a tricky time. Great variable deals however unfortunately I couldn't find a fixed deal to suit. Great customer service..would be good to have online access to my account Reviewed on: 7th November 2022

Easy

Efficient and easy to get support Reviewed on: 1st November 2022

Very helpful, contactable and fair provider

I had never heard of them but a broker helped us find them when my wife's self enployed covid grants were making it difficult with High Street lenders. They were brilliant to deal with, easy to get in touch with and flexible around payment dates. Reviewed on: 26th October 2022

Customer Service

Incredible staff - always willing and pleased to help - not one surly response/manner in the years I was with Mansfield - when the staff said they would do something - you could take it as done. Reviewed on: 19th October 2022

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