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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (354 reviews)

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4.64

Based on 354 reviews, last reviewed 22nd Aug 2025

9% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Issue free, effective service. There have not been any issues, when we needed an extension that was dealt with effectively Reviewed on: 22nd August 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (354)

Excellent Customer Service

The Mansfield Building Society have been excellent from start to finish of our mortgage application. Very efficient and go abovr and beyond for their customers. We would definitely recommend them to anyone looking for a Mortgage, it was our 1st property purchase and we wish to thank all the team for making our journey run as smooth as possible. Reviewed on: 28th October 2021

Great Mortgage Provider

Mansfield are a great mortgage provider. I had no issues at all, and received a quick answer to one query that I did have at the end of my mortgage term. Staff were helpful and friendly. Would definitely recommend to friends / family. Reviewed on: 26th October 2021

Excellent service!

Helpful and friendly staff, willing to take time to discuss any problems encountered in acquiring my mortgage. Supportive and reassuring, offering an extension to the expiry date of the offer when the legal side of the process was failing to progress as needed. A great team! Reviewed on: 15th October 2021

Great service!

Really helpful and supportive team - thank you! Reviewed on: 8th October 2021

First time mortgage

From being excepted for my mortgage to ending it after a few years , I can’t complain very professional and clear through the whole process. Reviewed on: 4th October 2021

Some excellent staff, but some very disappointing aspects.

Poor communication led to all sorts of problems initially- Mansfield insisted I split the title of the property before they would lend. Then, once split, they decided this was a huge problem because I couldn't grant myself access across my own property. (A brief summary of a complicated situation). This led to all sorts of problems and delays, and they were not particularly helpful. They didn't seem at all interested in helping sort out the problems they caused. Nichola, who seemed to just blame others, dealt with my case. I was asked how she was supposed to know I owned the surrounding land, as there was nothing on the paperwork to suggest this. A little odd, given that it was Mansfield who insisted on the split in the first place- how could I split it if it wasn't mine! She seemed to imply it was my fault- I feel it's not my fault that they don't share information effectively amongst themselves! Slow responses to emails, and errors like them putting the wrong number on a form took a week to correct. On the other hand, I found Shelley, and her colleagues in the call centre, very helpful, professional and swift to respond when assisting me with the redemption statement. Reviewed on: 28th September 2021

Very likely

My experience with the Mansfield has been wonderful Reviewed on: 26th September 2021

Nice people to deal with..

Excellent, friendly and helpful people Reviewed on: 23rd September 2021

Always very pleased to mbs staff

Everything i have called. Phone is answered promptly. Reviewed on: 22nd September 2021

The most helpful wonderful building society - Sophie was AMAZING

I've been with Mansfield for 3 years and throughout they've been so helpful and competent. Recently I've gone through a transfer of equity which is never an easy thing and everyone I've dealt with has been amazing, even when my solicitors have been a nightmare. I want to give a specific shout out to Sophie Cook who was so helpful. She was so kind and would talk me through the process, helped me with the application and wrote parts of it for me, escalating and communicating with the business when needed and also treating me with so much respect and compassion from end to end. I couldn't be more grateful and I now feel a sense of loyalty to Mansfield from this. I can't thank you all enough. Reviewed on: 21st September 2021

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