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Mansfield Building Society: Mortgages reviews

View other Mansfield Building Society products
4.53
Based on 455 reviews, last reviewed 1st Jul 2026
57% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
19%
See only 3 star reviews
5%
See only 2 star reviews
2%
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2%

Latest highest rating:

5

It's has been very easy to ask questions and get cle... It's has been very easy to ask questions and get clear answers, everyone is very polite Reviewed on: 1st July 2026
Michelle's avatar
Michelle

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026
Fred's avatar
Fred
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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (455)

Renewal was quick and easy, was even contacted when...

5
Renewal was quick and easy, was even contacted when new products were available to see if we wanted to change Reviewed on: 25th March 2024
Jane B's avatar
Jane B

Always a pleasure to speak to and always helpful, al...

5
Always a pleasure to speak to and always helpful, always do what they say and will call you back if needed always had good experiences Reviewed on: 22nd March 2024
Simon p's avatar
Simon p

Prompt and efficient service

5
We used a broker however any correspondence has been prompt and overall we are happy with the attention to detail and overall service provided. Reviewed on: 1st February 2024
Julie's avatar
Julie

Excelent support and service, always accessible and...

5
Excelent support and service, always accessible and responsive and very verey helpful Reviewed on: 29th January 2024
David M's avatar
David M

Excellent service

5
We held our self build mortgage with Mansfield and then stayed with them to switch to residential with extra borrowing. Mansfield have always been excellent to deal with throughout our build and when we switched and requested extra borrowing the process was great. We dealt with Joanna Hodgkinson who was really attentive, friendly and professional. We had spoken to a couple of mortgage brokers before speaking to Joanne but her knowledge and professionalism was clearly miles ahead of anyone else we spoke to. The case was handled well and promptly. The mortgage rate was slightly higher than the high street but worth paying a bit more for the ease of dealing with them. Reviewed on: 23rd December 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Excellent service

5
Great experience with Mansfield bUilding Society. Staff are helpful and knowledgable. Reviewed on: 12th December 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Excellent experience

5
very professional, helpful, considerate, understanding and supportive Reviewed on: 30th November 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Self-Build Mortgage

5
Organising my mortgage with Mansfield has been simple and efficient. I am self-employed and was looking for a self-build mortgage. The Mansfield underwriting team reviewed all info quickly and in timescales noted. I would recommend Mansfield to others who are either self-employed, or looking for a self-build mortgage, or both. Reviewed on: 29th October 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

The best customer service and wonderful provider

5
As a first time buyer, with a shared ownership mortgage, I couldn't recommend Mansfield BS more. Every query has been answered quickly and remortgaging was so easy with them. They are so competent and helpful. If their rates were more competitive I never would have left. Thank you for being a great provider over the last 5 years. Reviewed on: 26th September 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Product Transfer

3
Have been a very happy customer with Mansfield. Staff are friendly, helpful and knowledgeable. My only complaint was having my new mortgage payment come out today but have had no notification of the new amount prior. Given the increase it would have been good to have had a letter or email prior to the payment going to have planned for the big increase. Reviewed on: 26th September 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback
Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Our process is to contact all borrowers prior to any amendments to their monthly repayments whether that be when they reach the end of their current product or following a change to the Society's Standard Variable Rate where any variable rates may be affected. Please contact us on 01623 676349 or email [email protected] and we will be able to look into the circumstances for you. Response date: 28th September 2023
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