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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (394 reviews)

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4.60

Based on 394 reviews, last reviewed 22nd Dec 2025

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

They were very helpful during our self-build and hel... They were very helpful during our self-build and helped us to swap stage releases around when needed Reviewed on: 22nd December 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (394)

Mortgage

from start to finish during the mortgaging process the BS was easy to use and the staff were helpful. after the first 2 years, i was offered to extend the period of fixed term Reviewed on: 3rd September 2022

RIO Mortgage

A painless procedure throughout. Although most contact was via the Broker when required Mansfield staff were very helpful. Reviewed on: 30th August 2022

2 trouble free years

No problems during our two year term Reviewed on: 16th August 2022

Very prompt and accommodating

All the staff at Mansfield Building Society have been incredibly patient, prompt and accommodating of my personal circumstances throughout the process of me purchasing my first home. Would definitely recommend! Reviewed on: 15th August 2022

Great service

I did my application through a broker however when I contacted Mansfield myself they were quick to get hold off and I never have to repeat myself twice. They put all the notes on file of the phone conversation so it can be picked up next time. Anything they said was going to get done always happened and very quickly too. Reviewed on: 5th August 2022

Outstanding Customer Care

By far the best mortgage company I have ever used. I was desperate to arrange an above board Regulated BTL mortgage for my mum, and without Mansfield, I don't think this would have been possible. There a lot of charlatan companies out there but I can assure you that Mansfield is not one of them. My Advisor was Gemma Barlow who was amazing! She listened to what my needs were, was empathetic, courteous, and above all else extremely professional. She provided prompt responses and kept me fully abreast of the process from start to finish. I have no words to express how grateful I am to her. My mum is now in a new home and I can't thank Mansfield enough. I would 100% recommend using this company. Reviewed on: 4th August 2022

Efficient

Staff have always been very helpful and efficient in dealing with my queries and continued support Reviewed on: 4th August 2022

very friendly and efficient service

i have had a mortgage with Mansfield for five years and recently wished to extend the period of the loan and this was arranged without any difficulty or problems by helpful staff. Reviewed on: 1st August 2022

Disappointed as a loyal customer

We have held our mortgage with the BMS for over 25 years, however as we moved or extended and increased our mortgage it became fragmented and as such was uncompetitive. I have been able to move my mortgage, increase my borrowing by £50,000 for house improvements, keep the same term and pay less that when with the Mansfield which is disappointing. Really liked the company, what they stood for (CSR) but just too expensive as an existing customer Reviewed on: 25th July 2022

Smooth as silk

Good deal and dealt with in a friendly way Reviewed on: 19th July 2022

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