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Deborah S

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Review of the Mansfield Building Society, Mortgages:

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Redemption due to no direct sales team

With no direct sales team for further borrowing, and I didn’t want to go via a broker a Remortgage elsewhere was my only option. Shame when it’s a mutual Building Society and you can no longer deal directly. However I did complete a remortgage in 10 days with a great rate. Reviewed on: 8th August 2024

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, the Society has taken a decision to concentrate wholly on the Intermediary market due to the reducing demand from consumers wanting to access us directly. As a result, we have put in place a broker referral process that enables our customers to experience the same great level of service, and benefit from ‘whole of market’ advice tailored to their individual circumstances. Please contact us on [email protected] or 01623676340 if you would like to discuss this in more detail. Response date: 9th August 2024

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