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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (828 reviews)

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4.47

Based on 828 reviews, last reviewed 18th Feb 2025

52% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

4

Very efficient LOCAL building society that is OPEN... Very efficient LOCAL building society that is OPEN for its many customers. Reviewed on: 18th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (828)

Review of the Mansfield Building Society, Savings:

Just great service in the chesterfield branch

Just great service in the chesterfield branch Reviewed on: 17th December 2024

Disappointed

I am used to working with banks that are electronic and you can open accounts instantly online. Having to wait for the post to receive log in details did not work. The account numbers were confusing not the standard 8 numbers it appeared and when i sent money to my supposed new account the money never reached its destination and it was returned. Bad experience Reviewed on: 29th November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. To send payments into a Mansfield account, your account number must be used as the roll/reference, if this is not included then the payment would be returned. We’d like the opportunity to expand on this, and discuss the issues raised directly. Please contact us on 01623 676363 and ask for the Online Savings Customer Service Manager or email us at [email protected] Response date: 30th November 2023

New regular savings account.

No problems experienced whilst opening the account by post. Reviewed on: 22nd November 2023

Fast and efficient service

From the first phone call,which was answered quickly without options or music,my enquiry and subsequent service could not be faulted. Reviewed on: 21st November 2023

Easy to deal with & good products

Easy to understand their savings products, easy to deal with - with prompt telephone answering from supportive staff. Reviewed on: 21st November 2023

Excellent customer service

Everything was sorted very quickly, staff very friendly and efficient Reviewed on: 21st November 2023

Saving made simple

Nice clear web site, great rates, helpful staff, Reviewed on: 21st November 2023

Not as easily accessible as should be.

Went into branch to arrange ISA transfer from another provider to Mansfield at maturity. Branch sent request to wrong address of other provider so transfer delayed beyond maturity date. Reviewed on: 21st November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 23rd November 2023

A good experience.

Straightforward website and a good customer experience. A charge to move funds electronically is not appreciated. Reviewed on: 21st November 2023

great fist impressions

quick response to first e-mail. then dealing with new account. great service from your team Reviewed on: 21st November 2023

Friendly service

Made to feel comfortable. Good advice. Always a pleasant experience. Reviewed on: 21st November 2023

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