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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Excellent Customer Service

Friendly,welcoming staff at the Sutton-in-Ashfield branch. The Adviser took the time to help me make an informed choice. Reviewed on: 16th August 2022

Help and Advice

We made an appointment to discuss our savings plans, the help, advice and guidance we received was very good and helped us make our decision to open several savings accounts. Reviewed on: 15th August 2022

Used to have good rates

The Mansfield BS used to have a regular saver with a good rate but like a lot of them they have not kept up with increases in the base rate and now we have instant access accounts that have better rates. The branch staff are friendly and helpful. Reviewed on: 15th August 2022

Professional Knowledgeable Staff

Customer Service staff at the Mansfield Building Society have a friendly, professional staff, who have a good knowledge of the products on offer. Everything was explained clearly to me to ensure I knew about the products which fitted my circumstances. Reviewed on: 15th August 2022

very good experience always

My local town closed three banks HSBC first followed by Barklays and then Yorkshire, therefore many older customers in Sutton in Ashfield were left with few options, so many have opted for the Mansfield & Nottingham B/Societies and found the customer service is better than most of the banks they had been with for years, local, flexible and frendly with far better customer focused service. please go local? Reviewed on: 3rd August 2022

Alright in all

Interest rates start off decent to start, but soon fell behind the competition, so no real interest in customer loyalty. Reviewed on: 2nd August 2022

Excellent customer service all round

Great savings accounts with a friendly smiley face as you walked into any branch . Advisors are friendly and smiley . The interest rates could be better when high street banks are offering better rates Reviewed on: 2nd August 2022

Nightmare!

Difficult to contact. Very poor customer experience. Lost bank book and still waiting for ISA funds to be forwarded to Leeds Building Society. Reviewed on: 2nd August 2022

Reply from Mansfield Building Society We’re sorry to hear that your experience has not been to the standard that we would typically expect. Please contact us on 01623 676350 and ask for Carole or email us at [email protected] so that we can investigate this further for you. In the event that all our team members are busy when you call, please leave a voicemail with your name and contact details and we will call back at the earliest opportunity. Response date: 3rd August 2022

MBS Review

Excellent products and very helpful staff Reviewed on: 22nd July 2022

Investment changes

Very helpful when making the changes we requested Reviewed on: 20th July 2022

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