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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (829 reviews)

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4.48

Based on 829 reviews, last reviewed 26th Feb 2025

47% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Great customer service Staff are always welcoming and helpful. I like the old school approach of going to the branch and having pass books. Reviewed on: 26th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (829)

Review of the Mansfield Building Society, Savings:

Changing accounts - a good service

Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

tidying the odds and ends

We have closed our old accounts to move the money into one account which is now paying much better interest. Reviewed on: 4th April 2023

Works well

The close was a mistake - speedily fixed by your helpful staff. Reviewed on: 4th April 2023

Excellent service

Nothing too much trouble. Discussed what our needs were and acted on them Reviewed on: 4th April 2023

Poor customer service

After having an appointment for the investment is ISA's on 10 February and also to request an ISA transfer, I find the service poor, 3 weeks later I tired telephoning, the phone is never answered, I left 6 messages before anyone got back to me, the answer phone message states you are busy dealing with other customers, however it take 2 days to return a call from my 1st message, very poor customer service, the query was never resolved, I called into branch and was given some story about follow up, very poor, I suggested I called the Nationwide, which the reply was they will not answer the phone for hours, I did call and was answered within 3 minutes, unlike the Mansfield Reviewed on: 4th April 2023

Coffee!

The only thing missing was a cup of coffee Reviewed on: 4th April 2023

Easy and simple

It was easy to renew my savings, the interest was ok as well Reviewed on: 4th April 2023

Efficient and professional

Very quick service relating to postal account. Reviewed on: 27th March 2023

Early days, but so far so good

I've only recently opened a savings account. That process was fine, and account options were properly explained allowing me to make an informed choice of account type. Reviewed on: 13th March 2023

Not impressed being wrongly addressed

I've only deposited savings with you, but the covering email for this survey thanked me for taking out a mortgage with you (which I haven't) and called me a borrower (when in fact I'm a saver.) That's how to alienate customers. Reviewed on: 10th March 2023

Friendly and efficient service

We had a number of transactions to complete following a bond maturity. The branch staff at Kirkby in Ashfield were brilliant, we even received the pass books back by post the next day. Exceptional Reviewed on: 13th February 2023

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