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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.55 (918 reviews)

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4.55

Based on 918 reviews, last reviewed 13th May 2025

116% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

73%

16%

Latest highest rating:

5

Very smooth and problem free support by excellent kn... Very smooth and problem free support by excellent knowledgeable staff. Reviewed on: 13th May 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (21)

ISA transfer form 13 day delay.

I ask for an ISA transfer form in good time to arrange transfer of maturing ISA without lost of interest. Incorrect form sent. Able to open an ISA account but not fund it. No confirmation after 13 calendar days that MBS has received correct form to request transfer, due to mistake and postal delays. Feeling anxious and stressed. May have to go to another provider to get ISA transferred without loss of interest. Delay is down to post, wrong form sent, and Red Tape of ISA's. Reviewed on: 17th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are experiencing high demand at the moment and this is leading to our customer service levels not being at the standards that customers should expect. We are following up on all applications and requests, so please bear with us and thank you for your patience. In the meantime if you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you. Response date: 27th November 2024

antiquated application system

The low score is due to the antiquated and time consuming process of having to apply by post. Everything else is good, just a need to bring the system into the 21st century, Reviewed on: 16th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience. We understand that savers increasingly want a quicker processes and we’re working towards having digital platforms alongside traditional services. We understand the frustrations but please bear with us. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 27th November 2024

Attend to the small but important items

In spite of your offer to “ leave your telephone number, and we will call you back “ (due to all your lines being busy) , this did not take place, in spite of me waiting at home for this. My point - if you say you are going to do something, then make sure that it is attended to !! This fact created a poor impression of Mansfield B.S. Reviewed on: 17th September 2024

Reply from Mansfield Building Society Thank you for your feedback. We are sorry to hear about the inconvenience you experienced in attempting to contact us. This is not reflective of the standard of service we strive to provide. Please can you contact us on 01623 676 350 or email [email protected] so that we may be able to assist you further. Response date: 19th September 2024

Mansfield could do better

Mansfield tend to offer lower rates than on the market and have a habit of updating issues with better rates and leaving earlier issues behind.. Staff are ok but getting through by phone in chesterfield can be an annoying problem. Reviewed on: 23rd February 2024

Reply from Mansfield Building Society Thank you for your feedback. We do regularly review our rates to ensure we offer fair value and react to market conditions, however we’re sorry to hear that on this occasion we didn’t meet your rate expectations. Our Chesterfield branch telephone number can be answered by all branch colleagues to process customer calls as quickly and as effectively as possible. However, colleagues may sometimes be busy serving customers within the branch and/or dealing with high volumes of other enquiries. If you’re having difficulty getting through, you can either leave us a voicemail or enquire online through our website and ask for a call back at a specific time. Response date: 14th March 2024

A lot to be desired

On trying to open an ISA account, I received no indication that the application was going forward or had been received for over 2 weeks and trying to phone them was extremely difficult as you are put on hold and then eventually a message to say to leave your number and someone would contact you - never happened. My first response was from the previous ISA provider (who transferred the money) saying my account was closed. I then phoned again and after 3 attempts managed to get through to someone who informed me that i would be receiving a pass book in the next few days. I did eventually receive the book and on checking the amount sent from the previous provider found that it was 200 pounds short! Another arduous amount of time taken to phone again I explained to somebody the situation, and on them checking was apologised to and another pass book was sent. On top of all that I discovered that the account should have been opened 2 days before it actually was, which would have lost the interest for that period as ISA transfer interest paid must be seamless. It's a shame but you can't take anything for granted these days. Reviewed on: 11th December 2023

Reply from Mansfield Building Society Thank you for sharing your feedback and we’re sorry for the experience you received. We have made contact directly via our colleagues in Savings Support and we trust the action we’re now taking helps to resolve your complaint. Response date: 13th December 2023

OPENING OF DUAL ACCESS SAVER ISA (ISSUE ONE)

Opened this account approx 13th of November doing an ISA transfer from Yorkshire Building Society, who contacted me to say they would be sorry to loose me , but account was closed and interest paid up till the 16th of November with funds transfer to The Mansfield. Then got contact from yourselves saying account now open, but from the 21st of November, which means 6 days of interest lost !, approx £65, not happy, none of this mentioned when opening the account. Reviewed on: 9th December 2023

Reply from Mansfield Building Society Thank you for sharing your feedback. As part of a review into our ISA processes, we have recognised that transfers made by cheque may experience a slight delay compared to those made via electronic payment methods due to the time it takes for the cheque to be posted and cleared through the banking system. In light of this review, we are contacting affected customers directly over the course of the next few weeks and will be in touch with you shortly. Response date: 18th December 2023

Rates paid on investment

A very poor rate of interest paid on Bonds compared to other providers. Reviewed on: 8th December 2023

Room for improvement

I applied for the fixed rate interest account online a few months ago but the online interface wasn't great. Not much information given about my application. When I received my confirmation letter through post, it was only one piece of paper with a few lines on it. No attachment or any further instructions on how to put money into my account. Found it unprofessional and not safe to put my money in. Went for another bank in the end Reviewed on: 17th November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676363 and ask for the Online Savings Customer Service Manager or email us at [email protected] Response date: 29th November 2023

Poor communication

First withdrawal we made and waited for cheques to arrive in the post, we phoned them up and they had been sat there. Second withdrawal and to close the account we told the branch we would collect the cheques and gave a date and time. This was confirmed the day prior to Collection and when we got to the branch we were told they had been posted out to us? Reviewed on: 4th November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 23rd November 2023

Rather strange etiquette, more work needed

Received a call (we can call him Tom to save embarrassing the employee) after a few days of posting the application, helping me with my account details, all good. He asks me to write the banks account details down and gives me mine, strange but ok. When I go to transfer the cash I get spam messages saying be aware etc, account not recognized. I don't proceed. Following day I get 2 missed calls from M B S but no messages left, I was in meetings. As soon as I'm out I assume it's to do with transfer of cash and the spam message. ( I Google the phone number) I ring them, various button pressing later I get to leave a message, not talk to anyone yet so i Leave the msg detailing my name and contact details and a brief msg asking for a call back. Nothing. Very strange behaviour, M. B. S call me twice on a morning and don't leave a msg to reassure me as they know about the interbank transfer messages, ( I find this out after research) but I ring once and leave contact details to which they don't reply, not good customer service I have proceeded due to some good advice and reassurance but,,, Message to M B S.... Talk with your potential customers you never know it might work, they might praise you and thank you for human contact. As of today, Not for me. A few days later I get my passbook ( yes a book, like we did when in school in 1975 for TSB) but in same letter was my address, name account details, with other more well known savings or cards I get at least 2 letters for higher security. MBS, a lot of work to do. Reviewed on: 9th October 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 10th October 2023

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