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Marshmallow: Car Insurance reviews

1.65
Based on 294 reviews, last reviewed 26th Jan 2025
100% increase in 5 star reviews
in the past 90 days
28% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
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2%
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1%
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1%
See only 1 star reviews
77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024
Sebastian b's avatar
Sebastian b

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025
Mohamed 's avatar
Mohamed

About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (294)

Review of the Marshmallow, Car Insurance:

Scam- be aware!

1
Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

Awful took £30 before my insurance even started?

1
No one you can speak to on phone awful customer service and robbing company stay well clear should even be able to take people money useless company Reviewed on: 28th September 2023

Worst Customer experience ever

1
May be a cheap insurance, but you will wait months before you are sorted . I waited 3 month and still don't have car. Completion date changes weekly . Reviewed on: 18th September 2023

Lousy service

1
Was informed that my renewal had gone through the evening before renewal due. I went on the app to try and stop it renewing at £690 rather than 350 the previous year. Went on price comparison and got it for £290 Marchmallow don't have phones only live chat and email, tried to contact them all day to no avail then received and email saying thanks for renewing! Absolute lousy service avoid!! Reviewed on: 10th September 2023

Dreadful

1
Nightmare experience of the worst scenario. A third party drove into my parked vehicle and it was a write off. Marshmallow gave instructions for towaway and storage, then cancelled my policy. Reason: my tax payment was days overdue without my knowledge with no notification. I was charged towaway, then billed for full years costs after only 6 months and had to buy a replacement vehicle. No assistance whatsoever. A total disaster! Reviewed on: 6th September 2023

Fraudsters

1
This is a dodgy company. I paid full year payment but they refused to award 1 year no claims bonus. Demand extra money for no reasons. No customer services number to contact them. They doubled the price saying there is an active claim against my insurance policy where the car has not been involved in an accident. Learnt my lesson from this totally useless company Reviewed on: 26th August 2023

Always happy to assist

5
Marshmallow were on of the only companies to consider my clean driving history and no claims when moving from another country to England, they also as a result were able to offer me great pricing and options which I am very greatful for and always suggest them for vehicle insurance to everyone I know Reviewed on: 24th August 2023

Fair(ish) price, easy enough

4
Price was close to what I paid last year despite the increases (others quoting +£200 at a minimum). Everything was fairly simple, had issues uploading my no claims proof but quickly got it sorted by their support Reviewed on: 22nd August 2023

MARSHMALLOW CAR INSURANCE IS SICKLY & NOT SWEET

1
Marshmallow cancelled my insurance due to me not uploading a document after I paid a £200.00 deposit being a new customer for 19 days!!! Everything is completely online so if you enjoy typing, your internet never goes down and you have money to waste, Marshmallow is for you! The CEO'S are money grabbers! I would give no stars if it were possible! Reviewed on: 20th August 2023

The worst car insurance ever

1
It is the worst insurance company in any shape or way a customer could imagine. Everything looks great until you have a claim. Then they will make sure you as a customer go through hell every day. Had an accident nearly a month ago with no third party involvement. Still no sign of any repairs done to the car. In fact the car still has not been sent to any garage. No one to call and their alleged chat system no one bothers to give you a real and proper answer. Sent several messages to their chat system 48 hours ago and I yet to get a response. Their complaint system is close to a joke as it will take 8 weeks to get back to with the outcome of your complaint. If you decide to repair your car at the garage of your choice then they will blackmail you with forcing you to pay the price difference. You choose and pay for courtesy car then it turns out you will only get it if you let them fix your car and the garage has to provide you with one and that’s only when they have your car. So 4 weeks into car been off road still no sign of a courtesy car. Insurances says one thing, their repair network says another thing. Complete disgrace. Avoid this company at any cost. Pay a little more and choose a proper company to insure and save yourself a big headache. Reviewed on: 17th August 2023

Avoid

1
I don’t tend to write reviews but this company has vexed me to the point that others should be warned. It’s all good till you have an accident then getting in touch with anyone after making the initial new claim is like trying to get blood out of a stone. I’ve resorted to filing a complaint against them for the overall handling of my claim of which I’ll still have to deal with for the foreseeable future. Unfortunately as a web based company there’s no phone number for the claim team or customer service. When I do get through on the live chat. I’m told different things by different people trying to shift responsibility onto one another with no actual resolve. Pay more for a different company because the amount of stress that marshmallow has given me. It’s honestly not worth it. If you value your sanity and overall health, avoid marshmallow. Reviewed on: 17th August 2023