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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (303 reviews)

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1.64

Based on 303 reviews, last reviewed 5th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

12% decrease in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

HORRIBLE HORRIBLE HORRIBLE. HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring m... Read more Reviewed on: 5th March 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (303)

Review of the Marshmallow, Car Insurance:

Shocking company, when you need help for no fault of...

Shocking company, when you need help for no fault of your own and they just don’t care this insurance company is not for me Reviewed on: 12th February 2025

They cancelled my policy and never been responsible...

They cancelled my policy and never been responsible to provide me a reason. Reviewed on: 22nd January 2025

Impossible to reach.

Imposable to reach. Very bad communication. Ziro heelp. Reviewed on: 13th January 2025

Your life is in danger with Marshmallow

People DO NOT GO FOR MARSHMALLOW. They will offer you cheap insurance to hunt you when you are vulnerable the most. But it will cost you more in the future. My partner was at the accident, nearly died at the accident place. Marshmallow set up us at fault even third party waited a fault confirmation statement. They robbed my NCD, all of them even this was my 1st claim in my life. They only paid value of the crashed car. Nothing more even we had adds -on. They stated that at the fault theybare unable to do more.Contact with them is confusing as only when app downloaded . Agents are not professional, they put us through another agent and another and another. Days and months wasted. None of them said same what another. Changes were not made to claim or policy. It's a black hole. They expected me to quit but I have made complains, they came back to me once threating me if I don't answer in 6hrs then I will be unable to proceed with complaint. At the end they never resolved a 1 single thing. SCAMMERS. Your life is not worthy to waste time or feed them. Avoid for your own peace and life. Reviewed on: 10th January 2025

This company is a scam.

I had an accident on 23rd Nov 2024. Made a claim on the same day, today its 5th Jan 2025. and my car is still in my driveway in the same shape it was. It is an absolute joke trying to contact them, live chat, email, everything. Having transport is crucial to my line work and guess what, I lost my job and my only source income due to lack of responsibility of this joke of an insurance company. It's been six weeks and my car hasn't been collected, courtesy car not provided and I am STILL paying for a service they're not providing. When is my car getting picked up? When am I receiving a straight answer? Is there going to be a compensation for my loss of job and loss of earning caused by marshmallow? Additionally why was my contract changed "updated" on 5th Dec without my consent? Reviewed on: 6th January 2025

legitimate scammers.

legitimate scammers. Avoid at any cost. They are quoting me £440 cheaper online, however upon renewal they are charging me £2 more than existing price, with £25 admission fee. I have advised them with this info and they were not willing to help. Please note that I've worked with Marshmallow because of those online comparison websites, and they're telling me that they do not always keep the right info, if that is the case, are you insuring everyone with incorrect information on your database? Upon requesting cancelletion, they have told that there will be fee of £170 too avoid it. Imagine if you had an accident, is this the company going to help you out? I will certainly never ever work with them, even if they quote me the cheapest quote. Now i am working with another provider, who gives £1000 cheaper deal. so my lost here is £170 admission fee, £25 admission fee of renewal(god knows why and how they are charging me when i decide to not renew my contract) Reviewed on: 18th December 2024

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

I ve meet a very good customer service

I ve meet a very good customer service Reviewed on: 25th November 2024

AVOID, AVOID

AVOID - luckily i didnt have a claim...but there business model is clearly to start with sensible price and the ramp up on autorenewal price and make it really difficult to opt out.....you cannot speak to anyone...and chat function is awful....i don't know how companies can get away with this.....but one word of advice AVOID! Reviewed on: 23rd November 2024

AVOID AT ALL COST

I had to change my insurance as my previous one was canceled and their price was the lowest on GoCompare so stupidly I went for it. They asked me for proof of why my insurance was canceled and details and I sent everything within a day. They gave me 7 days to reply. They responded 4 days later. Canceled my insurance, gave me until midnight to find another insurer when they canceled at 18:20. No phone lines. No one responded on chat. No communication . 130£ cancelation fee. And they accused me of fraud when I sent them all the necessary documents and completed the information fairly. They are scammers avoid them Reviewed on: 19th November 2024

They have proceeded with a renewal of my policy with...

They have proceeded with a renewal of my policy without my consent. I have contacted them on the first day of the renewal, after they took £98 of my account, even though I have never accepted the renewal. Instead of cancelling with today's date, as asked they have cancelled with tomorrow's date (they will charge me with cover for one day) and charge me admin fee for cancelling (even though technically I am in the cooling off period and I have never accepted the renewal). They told me it is my fault for the renewal going ahead, because I should have cancelled it on the app. Și ce when I have to instruct I do jot want a renewal, instead of accepting a renewal? They have cancelled but have not confirmed any refund, but they were sure to tell.me that they can charge me with up to £129 for cancelling, cooling period or not, because I did not cancel on the app and the they went ahead with a renewal. Reviewed on: 17th November 2024

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