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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (305 reviews)

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1.62

Based on 305 reviews, last reviewed 12th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

6% increase in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

A complete joke. A complete joke. Stay away! Read all the reviews! Everyone says the same thing! hopefully they’ll be out of business soon. Reviewed on: 12th March 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (305)

Review of the Marshmallow, Car Insurance:

Absolutely awful insurance company

I chose them 2 years ago because I wanted to opt for a cheaper insurance in order to keep my outgoings low. I guess you really do get what you pay for. They have no contact number apart from the claims lines and they have a chat bot system that simply does not fulfill its function to communicate with the customer. I had to make a claim over a month ago and Marshmallow has been extremely slow to do anything, and progress of my claim and payout has been repeatedly bottlenecked on their end. I did not recieve immediate help, I never recieved a courtesy vehicle and even with my payout they are trying to take more money from me. Furthermore, they keep closing the chats, making it infuriatingly difficult to maintain a line of communication. Pay a good money and go with Admiral, AA, Privilege or someone else who will actually cover you. Reviewed on: 19th December 2023

Shocking company, when you need help for no fault of...

Shocking company, when you need help for no fault of your own and they just don’t care this insurance company is not for me Reviewed on: 12th February 2025

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM

FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for the NCD from abroad which I provided them, their so called "underwriters" who are more like scammers told me it's a fake NCB and I will be notified to the other insurance Reviewed on: 26th January 2025

WARNING: DO NOT PURCHASE INSURANCE FROM MARSHMALLOW

I’ve been with Marshmallow Insurance for over 3 years, never made a claim, and always kept my MOT up to date. However, after I was involved in a car accident, they completely failed me. After reporting the accident, it took them 15 days to provide me with an engineer’s report, and when I asked for the full report to understand what happened, they refused to give it to me. Instead, they just told me the issue was my tyres. Once my policy was cancelled, they provided no support whatsoever. I had no idea where my car was, and they only gave me unreachable contact details for a third-party engineer. I had to spend hours calling different garages and scrap metal companies just to figure out what to do. Marshmallow left me alone, stressed, and completely unsupported in a time when I needed help most. On top of that, they refused to refund the unused portion of my premium and charged me cancellation fees. All of this while they failed to provide me with the guidance I needed to resolve the situation. If you’re thinking about going with Marshmallow for your insurance, DON’T. They may seem like a good deal at first, but when things go wrong, you’ll be left high and dry with no help. This is by far the worst customer service I’ve ever experienced. Stay far away from them, and do yourself a favor by choosing a company that actually cares about its customers. #MarshmallowInsurance #CustomerServiceFail #InsuranceNightmare #AvoidMarshmallow Reviewed on: 22nd January 2025

They cancelled my policy and never been responsible...

They cancelled my policy and never been responsible to provide me a reason. Reviewed on: 22nd January 2025

Impossible to reach.

Imposable to reach. Very bad communication. Ziro heelp. Reviewed on: 13th January 2025

Your life is in danger with Marshmallow

People DO NOT GO FOR MARSHMALLOW. They will offer you cheap insurance to hunt you when you are vulnerable the most. But it will cost you more in the future. My partner was at the accident, nearly died at the accident place. Marshmallow set up us at fault even third party waited a fault confirmation statement. They robbed my NCD, all of them even this was my 1st claim in my life. They only paid value of the crashed car. Nothing more even we had adds -on. They stated that at the fault theybare unable to do more.Contact with them is confusing as only when app downloaded . Agents are not professional, they put us through another agent and another and another. Days and months wasted. None of them said same what another. Changes were not made to claim or policy. It's a black hole. They expected me to quit but I have made complains, they came back to me once threating me if I don't answer in 6hrs then I will be unable to proceed with complaint. At the end they never resolved a 1 single thing. SCAMMERS. Your life is not worthy to waste time or feed them. Avoid for your own peace and life. Reviewed on: 10th January 2025

This company is a scam.

I had an accident on 23rd Nov 2024. Made a claim on the same day, today its 5th Jan 2025. and my car is still in my driveway in the same shape it was. It is an absolute joke trying to contact them, live chat, email, everything. Having transport is crucial to my line work and guess what, I lost my job and my only source income due to lack of responsibility of this joke of an insurance company. It's been six weeks and my car hasn't been collected, courtesy car not provided and I am STILL paying for a service they're not providing. When is my car getting picked up? When am I receiving a straight answer? Is there going to be a compensation for my loss of job and loss of earning caused by marshmallow? Additionally why was my contract changed "updated" on 5th Dec without my consent? Reviewed on: 6th January 2025

legitimate scammers.

legitimate scammers. Avoid at any cost. They are quoting me £440 cheaper online, however upon renewal they are charging me £2 more than existing price, with £25 admission fee. I have advised them with this info and they were not willing to help. Please note that I've worked with Marshmallow because of those online comparison websites, and they're telling me that they do not always keep the right info, if that is the case, are you insuring everyone with incorrect information on your database? Upon requesting cancelletion, they have told that there will be fee of £170 too avoid it. Imagine if you had an accident, is this the company going to help you out? I will certainly never ever work with them, even if they quote me the cheapest quote. Now i am working with another provider, who gives £1000 cheaper deal. so my lost here is £170 admission fee, £25 admission fee of renewal(god knows why and how they are charging me when i decide to not renew my contract) Reviewed on: 18th December 2024

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

I ve meet a very good customer service

I ve meet a very good customer service Reviewed on: 25th November 2024

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