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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (294 reviews)

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1.65

Based on 294 reviews, last reviewed 26th Jan 2025

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (294)

Review of the Marshmallow, Car Insurance:

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

Con....

Car was written off through no fault of my own and the **** amount they offered is laughable... now the car is the other end of the country and they want nearly 3 grand in storage to release it... **** **** *** ****** Reviewed on: 22nd November 2022

Worst car insurance

STAY AWAY FROM THIS INSURANCE!! Worst mistake i ever made. Was great and straight forward at first until my car got stolen and torched. It's been over 2 months now without a another car. Poor communication, they fob you off to different people, you can only speak to them on an online chat and all you get as a response is a copy and paste text that they all get given rather than actually having a proper discussion on claims Reviewed on: 17th November 2022

Renewal Discussion

lulu was really helpful. I just wish there were phone lines for just quick communication. Reviewed on: 12th November 2022

helpful

The staffs are very helpful. They are able to reduce my premium when I change my address Reviewed on: 9th November 2022

No Problems Until you make a claim

The company was easy to use and very straight forward. Good app and easy to use and very responsive and had no problems “ UNTIL “ I made a claim . As soon as I had to make a claim , they basically ignored me for over 7 days at a time and the claim has been going on now for over two months . Asked for ridiculous documentation which has no relevance to the claim or the insurance policy. Never got told of the progress of the claim and still have no idea what’s going on . Still haven’t received payment. Good company if you don’t make a claim if you do good luck with getting any money . Reviewed on: 5th November 2022

Effective service

Fantastic and efficient response Reviewed on: 4th November 2022

DO NOT USE

Like any business you can only really judge them when something goes wrong, or as an insurance co, when you need to claim. Marshmallow are appalling. Hours waiting for live chat response, no responses to emails, on hold for 45 mins + to their claim partners. Made a claim 18 months ago and still not resolved. This business should not be allowed to trade. DO NOT USE. Reviewed on: 31st October 2022

Great, until...

Well, the price they offer you is great and if you don't need to use your policy, you're fine. However, note that they automatically put auto-renew onto your policy and don't inform you. So after a year you have a massive chunk of money (£700 in my case), disappear from your account. In the days leading up to this I didn't receive a single text, call or email to tell me my policy was about to auto-renew. I wouldn't have been inclined to write a review had this been my only experience with them but considering what has happened since, I now realise how cynical of a move this was from them. They also don't have a number to call to rectify problems like this. Instead, they have a online chat bot system that times out if you're not active. The past 2-3 times I've used this system, my initial message hasn't been answered for over two hours. And now I've been involved in an accident and I need to make a claim. This is where it gets really bad. After logging the claim, they immediately outsource the claim to a secondary company called MRN. This company DO have a call line but expect to wait about 40 minutes to reach somebody. I had a crash on a Wednesday morning and my car was recovered and taken away. It took until the following Tuesday for pictures to be taken and sent to MRN's in-house engineer to assess if it was a total loss or not. It's now the Friday after that and the engineer hasn't looked at my photos yet. Presumably this engineer sits in a central location and goes through photos on their computer - it can't take more than 10 minutes to assess each claim. So unless MRN are handling every insurance total loss claim in the country, and they've only got one engineer working on processing claims, I've got no idea how it could take this long. So it's now a week and a half after my accident and my car hasn't even been assessed yet. I haven't received a single update by email or text from Marshmallow or MRN, I've had to chase them and sit and listen to hold music to get the minimal updates I have got. I'm trying to imagine what would happen to me if I was this slow and bad at communicating in my job. I'd probably be sacked after 2 days. Avoid at all costs. Reviewed on: 28th October 2022

Excellent service

CS Philip very fast to help, any transaction easy and smooth Reviewed on: 25th October 2022

Steer Clear of this Company

An accident occurred a month ago & my car needed some repairs. I'd been with Marshmallow for 2 years with no previous issues but this was the first time i claimed on the policy & its been a nightmare ever since. If you're happy with the odd online chat from Marshmallow & text message from their partner Motor Repair Network with no action, delays and incompetence then this might be the insurance company for you. My car was taken to a non-network garage after the accident & at this point Motor Repair Network/Marshmallow according to policy, would act as engineers throughout the process which i was fine with. After some delays & me having to chase Motor Repair Network constantly (30 mins to 1 hour wait times on average when you call) it was eventually decided that Marshmallow & the garage didn't agree on fees and the car should be moved to a network garage. I didn't mind that as long as the car was moved quickly. Motor Repair Network then failed to correctly identify the right network garage the car should be moved to which created more delays. Due to my calling around & chasing did they address the issue & have found the right garage for the job just this week. Almost a month has gone by with all this incompetence & naturally the non-network garage holding my car are charging Marshmallow storage fees. Guess what, I've had to chase Marshmallow & the Motor Repair Network to approve these fees only to get an email today from Marshmallow telling me i need to pay the fees myself. They've got some nerve. The fees are due to delays caused by them & Motor Repair Network & my car still has not been even remotely repaired! This is a sham company with no real skin in the game both them & their partner Motor Repair Network. All i want is my car to be fixed & returned. I would advise anyone to avoid this company if you want efficiency & less headache. Reviewed on: 20th October 2022

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