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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (294 reviews)

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1.65

Based on 294 reviews, last reviewed 26th Jan 2025

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (294)

Review of the Marshmallow, Car Insurance:

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

Helpful Staff

Had an issue where i was unable to drive for 6 months due to a first seizure, marshmallow were helpful right from the start by assuring me my car would still be insured etc etc and when it came to driving again after the six months was up they were were super helpful in getting me back and making sure all documents and everything was up to date. Reviewed on: 22nd September 2022

Very patient and helpful

Delilah is very patient to explain to me how the change of address impact my policy. I made a bit confusion to her at the beginning but she’s still very nice to continue to help. Reviewed on: 20th September 2022

Just brilliant

By far the best company I've been with, quick to respond, app is very easy to use, considerate staff the lot. Reviewed on: 19th September 2022

Easy to use and reliable

Fantastic insurance service. Application and quote process is very easy to use. Mobile app is super easy to keep track of my documents and policy information. Reviewed on: 13th September 2022

Scam avoid this company

Cancelled my insurance days after taking it out saying they are keeping £75 as I have false information, wouldn’t tell me what until I had gone down the complaints procedure apparently I used a false name ‘miss kayleigh’ which is my name absolute scammers Reviewed on: 4th September 2022

6 months later and still waiting...

6 months later and I'm still waiting for my incident to be resolved. Damage to my car caused by 3rd party, all details given when making the claim, including witness details. I've been passed between several companies to get my car fixed with no help from Marshmallow. I had to pay the excess and STILL waiting for that to be returned. Incident marked as my fault on my insurance despite all details given to prove otherwise. I will NOT be renewing my insurance with this company and I would STRONGLY recommend others avoid them too! Only given 1 star as I can't give 0 Reviewed on: 2nd September 2022

never use they worse experience ever

Had to make a claim and the only way to communicate with them is over a chat which is fine if they respond. Between each sentence you may have to wait for an hour. Adding to this the representatives has no clue what they are talking about. Not only that. A settlement has been agreed and when i was chasing them for payment they did not know what is going on. So i explain all over again and nothing happens. 6 weeks into the claim and i have nothing, no information no updates and now they even stopped responding on the chat. Not sure where to turn next. I have never had such poor customer experience with any organisation i have dealt with in my life. I am 54 so that tells a lot. Reviewed on: 1st September 2022

Marshmallow Took my money then cancelled a couple days later

My dad went with these at it was the cheapest for me to go on as a named driver as I have just passed my test…. They took £125 on Friday the 26th august and on Wednesday they cancelled sayin they have reasonable grounds that we misrepresented the owner so that myself could get an insurance policy… my dad is the owner of the car the log book is on his name he is the main driver.. they r scammers they said they have cancelled and there is a £75 cancellation fee but that’s a load of crap as u look on ur policy documents a and if I it’s cancelled with in 14 days there is only a £25 fee so where r they gettin 75 from… also look them up they are an insurance company for foreigners that just moved to the uk.. PLEASE EVERYONE DONT ISE THEM THEY WILL TAKE UR MONEY AND CANCEL IN A COUPLE OF DAYS Reviewed on: 31st August 2022

Terrible company to deal with

Cancelled my policy due to alleged fronting I’m 74 my named driver is 44! They have no proof other than an accusation. Fine but at least refund me! They won’t tell me how much they charging me for 7 days insurance and the want to bill me £75! For an accusation with no proof! TERRIBLE COMPANY AVOID AT ALL COSTS! Reviewed on: 30th August 2022

Best easy friendly

It came the cheapest for me on Confused.com. When setting up the insurance on line through marshmallow website, its quick easy and technological. All terms are quick and easy to understand, the way its all written and laid out. They are easily contactable online and super friendly. Reviewed on: 26th August 2022

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